|
SMB : Service
Features > Multi-Lingual Support
MULTI-LINGUAL SUPPORT
24-7 INtouch offers multilingual contact center services in French,
Spanish and English, enabling you to effectively respond to the
specific needs of your customers. Having the capability to communicate
in different languages, will enable your business to experience
opportunities in a range of markets and benefit from a higher rate of
customer acquisition.
The Importance of a Multilingual Contact Center
Providing multilingual support to your customers has become crucial in
a global environment where the number of ethnic groups in North
America continues to grow and as businesses increasingly pursue
international markets. In addition to English, 24-7 INtouch offers
multilingual support in Spanish and French to their North American
clients looking to better serve their customers.
Why go Multilingual?
▪
Spanish is the second most common language spoken in the
United States
after English
▪
Spanish is the fastest growing minority group in the United
States
▪
Spanish is the most widely taught non-English language in
U.S. secondary
schools and institutions of higher education,
indicating its
importance among non-Hispanic Americans. As
many as 100 million
people in the United States have some
basic knowledge of
Spanish.
▪
French is the fourth most common language spoken in the
United States and is
used by about 175 million people around
the world as a first
or fluent second language.
▪
French is the official second language of Canada
Multilingual Support and Training
24-7 INtouch bilingual and multilingual agents are highly fluent in
English and Spanish and/or French. To enforce high quality standards,
our multilingual customer service agents are critically assessed on
their reading, writing, speaking, and translating skills. Furthermore,
to maintain the quality of our bilingual and multilingual agents, 24-7
INtouch group them based on their language expertise (i.e. 24-7
INtouch Spanish speaking agents only handle Spanish calls and web
chats while French speaking agents only handle French calls and web
chats).
Multilingual Support - The 24-7 INtouch Difference
Consistency - Our agents converse in one language increasing
the consistency and quality of each call.
Accent Neutral - By keeping our specialist agents in separate
language cues we can maintain accent neutral English cues.
Employee Premiums - We are constantly attracting bilingual
agents by offering pay premiums for French and/or Spanish fluency.
Pricing Flexibility - Our clients have the flexibility of
choosing different call and chat plans for different levels of support
to match their consumer demographics (e.g. 80% English and only 20%
Spanish required)
Billing Advantage - clients get billed separately for each
language so that spending and consumer type can be tracked based on
language support required
To learn more about our English, French and Spanish pricing options
call 1.800.530.1121 or request a quote today.
|
