24-7 Intouch, a global leader in contact center solutions, today announced it will continue to expand its US footprint into Las Vegas.
This will be the 14th campus for the company, currently operating in the United States, Canada, Guatemala, Jamaica and The Philippines.
The customer service industry is moving fast – really fast. Every time you turn your head, there’s a new way for customers to get in touch with their favorite brand. Email, live chat, Twitter and Facebook; the possibilities are endless compared to the in-person and over-the-phone customer service offered 20 years ago. But if you really think about it, what has really changed in customer service in the last 20 years? In the last 50 years?
With the rise of the technology age, many predicted companies like LEGO would decline in popularity. How could little plastic building blocks compare with the allure of video games and addicting apps? LEGO was aware of the challenge, and faced it head on by fully integrating their social media with their customer experience. …
24-7 Intouch is excited to announce that we will once again be the title sponsor of the annual Mark Scheifele Golf Classic. The event, which is in support of KidSport Winnipeg, will take place on June 26, 2017 at the Niakwa Country Club. …
Brand perception on social media is driving many companies to look for key individuals, or “influencers” to aid in the dispersion of marketing content. A debate exists as to whether these social personas are able to go beyond creating brand awareness to actually influence purchasing decisions. We’re putting brand influencers up against advocates in order to determine who has the best chance of impacting buyer behaviour.
It’s (head)hunting season! While many of us will be out this weekend hunting for eggs, statistics show that with most organizations, spring is peak hiring season; In some industries, hiring in April, May and June proceeds at double the pace of December! Recruiting is not for the faint of heart, especially in the contact center industry, which has notoriously high turnover rates. …
Creating consistent communication channels between you and your customers builds long-term relationships and increased brand loyalty.
With newer communication channels such as social media and SMS messaging, and the customer expectation to be able to connect with brands when and how they want, understanding the importance of quality customer service and retention strategies has never been more important.
No, not those big white puffy things in the sky! The trend of contact centers moving from on-premises solutions to cloud-based solutions is significant and not to be ignored. In fact, 3/4 of contact center companies have either already integrated or are planning to integrate cloud-based services into their operations. Woopty doo! But what does it all mean, Basil?
SPRING IS HERE (unless you are at our Corporate HQ in Winnipeg, Canada where we’re expecting Spring sometime around June). That means Spring Cleaning! We know you’re excited to get that closet, car, or yard organized but what about giving your customer experience a little TLC?