It’s (head)hunting season! While many of us will be out this weekend hunting for eggs, statistics show that with most organizations, spring is peak hiring season; In some industries, hiring in April, May and June proceeds at double the pace of December! Recruiting is not for the faint of heart, especially in the contact center industry, which has notoriously high turnover rates. …
Creating consistent communication channels between you and your customers builds long-term relationships and increased brand loyalty.
With newer communication channels such as social media and SMS messaging, and the customer expectation to be able to connect with brands when and how they want, understanding the importance of quality customer service and retention strategies has never been more important.
No, not those big white puffy things in the sky! The trend of contact centers moving from on-premises solutions to cloud-based solutions is significant and not to be ignored. In fact, 3/4 of contact center companies have either already integrated or are planning to integrate cloud-based services into their operations. Woopty doo! But what does it all mean, Basil?
SPRING IS HERE (unless you are at our Corporate HQ in Winnipeg, Canada where we’re expecting Spring sometime around June). That means Spring Cleaning! We know you’re excited to get that closet, car, or yard organized but what about giving your customer experience a little TLC?
This weekend, all eyes will be on La La Land (literally and figuratively) for Hollywood’s biggest night. Although “it is an honor just to be nominated”, the sweet taste of victory is always better. If A-Listers don’t want to admit it, we certainly will. Winning is the best, losing is the worst. If you’re not first, you’re last. It’s that simple. …
While Tom Brady undoubtedly brought his A-game to the Super Bowl, so did this year’s advertisers. Generally, people want uninterrupted programming, but advertisers pull out all the stops for their Super Bowl slots (costing on average $6 million for 30 seconds) and certainly didn’t disappoint this year.
Now that 2016 is neatly tucked away in the history books, it’s time for us to watch out for some exciting trends in customer service over the next 11 months.
We’ve identified three customer service trends that made cameos in 2016, but will take more of a lead role in the upcoming year. Check it out: