Gaming Addiction or Moral Panic? Why the Real Threat to Players Is Poor Moderation
In April 2025, a video claiming that gaming is as addictive as drugs went viral […]
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12 Trust & Safety Moves Brands Should Make Now to Prepare for Emerging Risks
A new ebook from IntouchCX and WebPurify, an IntouchCX company, exploring the operational, policy, and […]
IntouchCX Recognized with 2026 AI Excellence Award for Superpunch and Superpunch Roleplay
WINNIPEG, MB, March 24, 2026 – IntouchCX, a global leader in AI-powered customer experience (CX) […]
Designing Back Office Operations as a CX Growth Engine
Customer experience conversations often center on the front line. Voice, chat, personalization, and journey design […]
From Training to Production: AI Roleplay in Practice
Customer service environments with high interaction volume depend on agents who can manage complex conversations […]
From Insights to Impact: How Micro-Level Analytics Help Teams Coach Smarter and Perform Better
In high-volume customer experience environments, quality assurance and coaching must continuously evolve to keep pace […]
IntouchCX Wins 8 Stevie® Awards at 2026 Asia Pacific Stevie Awards, for AI Powered Customer Experience Innovation
WINNIPEG, Manitoba, February 24, 2026 — IntouchCX, a global leader in AI-powered customer experience (CX) […]
From Scaling Headcount to Scaling Intelligence: Automation in Multilingual Support
For decades, the default approach to growing customer support teams has been simple: hire more […]
IntouchCX Wins Gold, Silver, and Bronze at the 20th Annual Stevie® Awards for Sales & Customer Service.
WINNIPEG, MB — February 10, 2026 IntouchCX, a global leader in digital customer experience management, […]
Top 13 Trust & Safety Trends for 2026: Expert Predictions
What emerging risks mean for platforms, and how to respond Online platforms are entering a […]
Outsourcing CX for the First Time: What Growing Brands Get Right (and Wrong)
For a while, it works. A founder answers support tickets between product launches. Early customers […]
Transforming Knowledge Management Through Strategic Sprints
Customer experience often comes down to one simple factor: how easily frontline agents can find […]