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November 28, 2022
Prioritize Fraud Detection in the Gig Economy
By the end of 2023, the gig economy is projected to reach a total gross volume of $455.2 billion. To say that this market has exploded over the last couple… READ MORE
October 4, 2022
Leveraging Innovation to Empower People and Drive Positive Change
Executive Vice President of Global Innovation and Strategy Paula Kennedy Garcia delivers a fresh perspective on the innovative strategies behind our client-inspired solutions. She discusses how fast-tracked innovation around automation,… READ MORE
September 6, 2022
Going Global: How to Beat The Distance
In today’s business environment, going global with operations can be extremely beneficial. Breaking into foreign markets allows you to recruit and hire top talent with unique backgrounds, experiences, and skills… READ MORE
August 23, 2022
3 Ways to Prepare your CX for Peak Seasons
It’s important for brands to choose customer care partners who can stay flexible during their busiest seasons. A successful partnership means working closely together to understand goals and determining how… READ MORE
August 8, 2022
Social Media Moderation: Maintaining a Positive Brand Image
In today’s social media community, negative comments and messages are an unavoidable part of any brand’s online presence. Social media moderation and knowing how to deal with negativity online is… READ MORE
July 26, 2022
Why Personalized CX Matters, And How to Make it Part of your Strategy
Personalizing the customer experience has become extremely important as customer expectations continue to grow, and consumers are becoming more selective of which brands they interact with. To meet these expectations,… READ MORE
July 12, 2022
Winning with Personalized CX in Digital Commerce
The world of digital commerce has seen unprecedented shifts since the start of the decade, in both customers’ purchasing behavior and their expectations from the brands they purchase from. It’s… READ MORE
June 30, 2022
Delivering Consistent CX is Key in the Gig Economy
The gig economy has experienced rapid growth in recent years with an estimated 35% of U.S. workers currently involved in the gig economy. This number is projected to rise to… READ MORE
October 21, 2021
Acceleration of Digital Transformation
The Covid-19 global pandemic has accelerated the adoption and execution of digital transformation solutions across the globe. In early 2020 when the pandemic initially hit, brick and mortar retailers had… READ MORE
July 27, 2021
Data Annotation for Enhancing the Customer Experience
In today’s digital world, there’s a lot of chatter around Artificial Intelligence and Machine Learning models creating a more seamless user experience and data-driven decision making. Data Annotation takes Machine… READ MORE
