OUR BLOG

August 8, 2022

Social Media Moderation: Maintaining a Positive Brand Image

In today’s social media community, negative comments and messages are an unavoidable part of any brand’s online presence. Social media moderation and knowing how to deal with negativity online is… READ MORE
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July 26, 2022

Why Personalized CX Matters, And How to Make it Part of your Strategy

Personalizing the customer experience has become extremely important as customer expectations continue to grow, and consumers are becoming more selective of which brands they interact with.  To meet these expectations,… READ MORE
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July 12, 2022

Winning with Personalized CX in Digital Commerce

The world of digital commerce has seen unprecedented shifts since the start of the decade, in both customers’ purchasing behavior and their expectations from the brands they purchase from. It’s… READ MORE
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June 30, 2022

Delivering Consistent CX is Key in the Gig Economy

The gig economy has experienced rapid growth in recent years with an estimated 35% of U.S. workers currently involved in the gig economy. This number is projected to rise to… READ MORE
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October 21, 2021

Acceleration of Digital Transformation

The Covid-19 global pandemic has accelerated the adoption and execution of digital transformation solutions across the globe.  In early 2020 when the pandemic initially hit, brick and mortar retailers had… READ MORE
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July 27, 2021

Data Annotation for Enhancing the Customer Experience

In today’s digital world, there’s a lot of chatter around Artificial Intelligence and Machine Learning models creating a more seamless user experience and data-driven decision making. Data Annotation takes Machine… READ MORE
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June 15, 2021

Customer Effort Score: A Key Metric for Your Digital Customers

Prioritizing metrics that matter most to your brand should not only be based on company culture and operational style, but also on today’s digital customers. As consumers change how they… READ MORE
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May 11, 2021

Outsourcing Customer Care with Geographic Diversity

The contact center industry has a diverse, global footprint, and brands choosing to outsource their customer service face the challenge of determining which geography is the right fit for their… READ MORE
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April 20, 2021

Championing Change with Corporate Social Responsibility

Companies and brands alike are being held accountable for the ways they are affecting social change. This could be through their business processes and who they choose to partner with,… READ MORE
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April 15, 2021

Winning with Employee Experience in the Contact Center Industry

Challenges faced in 2020 by organizations across the globe reinforced the importance of strong core capabilities and investment in people and technology. After more than a full year of BPOs… READ MORE
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