In today’s social media community, negative comments and messages are an unavoidable part of any brand’s online presence. Social media moderation and knowing how to deal with negativity online is… READ MORE

Personalizing the customer experience has become extremely important as customer expectations continue to grow, and consumers are becoming more selective of which brands they interact with.  To meet these expectations,… READ MORE

The world of digital commerce has seen unprecedented shifts since the start of the decade, in both customers’ purchasing behavior and their expectations from the brands they purchase from. It’s… READ MORE

The gig economy has experienced rapid growth in recent years with an estimated 35% of U.S. workers currently involved in the gig economy. This number is projected to rise to… READ MORE

The Covid-19 global pandemic has accelerated the adoption and execution of digital transformation solutions across the globe.  In early 2020 when the pandemic initially hit, brick and mortar retailers had… READ MORE

In today’s digital world, there’s a lot of chatter around Artificial Intelligence and Machine Learning models creating a more seamless user experience and data-driven decision making. Data Annotation takes Machine… READ MORE

Prioritizing metrics that matter most to your brand should not only be based on company culture and operational style, but also on today’s digital customers. As consumers change how they… READ MORE

The contact center industry has a diverse, global footprint, and brands choosing to outsource their customer service face the challenge of determining which geography is the right fit for their… READ MORE

Companies and brands alike are being held accountable for the ways they are affecting social change. This could be through their business processes and who they choose to partner with,… READ MORE

Challenges faced in 2020 by organizations across the globe reinforced the importance of strong core capabilities and investment in people and technology. After more than a full year of BPOs… READ MORE