In today’s social media community, negative comments and messages are an unavoidable part of any brand’s online presence. Social media moderation and knowing how to deal with negativity online is… READ MORE

Personalizing the customer experience has become extremely important as customer expectations continue to grow, and consumers are becoming more selective of which brands they interact with.  To meet these expectations,… READ MORE

The world of digital commerce has seen unprecedented shifts since the start of the decade, in both customers’ purchasing behavior and their expectations from the brands they purchase from. It’s… READ MORE

The gig economy has experienced rapid growth in recent years with an estimated 35% of U.S. workers currently involved in the gig economy. This number is projected to rise to… READ MORE

CSAT surveys are a powerful tool that companies can use to drive loyalty and ensure their customers are happy throughout their entire journey with your brand. Truly insightful analytics happen… READ MORE

Creating consistent communication channels between you and your customers builds long-term relationships and increased brand loyalty. With newer communication channels such as social media and SMS messaging, and the customer… READ MORE

SPRING IS HERE (unless you are at our Corporate HQ in Winnipeg, Canada where we’re expecting Spring sometime around June). That means Spring Cleaning! We know you’re excited to get… READ MORE

Great experiences shouldn’t just be reserved for your paying customers. Employees and suppliers can feel the love too. With a dynamic workforce and strong cultural understanding, the best customer care… READ MORE

Now that 2016 is neatly tucked away in the history books, it’s time for us to watch out for some exciting trends in customer service over the next 11 months.… READ MORE

According to a Digital Trends report, 73% of consumers prefer to buy from brands that use personal information to make their shopping experience more relevant. And online shopping trends put… READ MORE