CSAT surveys are a powerful tool that companies can use to drive loyalty and ensure their customers are happy throughout their entire journey with your brand. Truly insightful analytics happen… READ MORE

Creating consistent communication channels between you and your customers builds long-term relationships and increased brand loyalty. With newer communication channels such as social media and SMS messaging, and the customer… READ MORE

SPRING IS HERE (unless you are at our Corporate HQ in Winnipeg, Canada where we’re expecting Spring sometime around June). That means Spring Cleaning! We know you’re excited to get… READ MORE

Great experiences shouldn’t just be reserved for your paying customers. Employees and suppliers can feel the love too. With a dynamic workforce and strong cultural understanding, the best customer care… READ MORE

Now that 2016 is neatly tucked away in the history books, it’s time for us to watch out for some exciting trends in customer service over the next 11 months.… READ MORE

According to a Digital Trends report, 73% of consumers prefer to buy from brands that use personal information to make their shopping experience more relevant. And online shopping trends put… READ MORE

44% of US adults have participated in the sharing economy, playing the roles of lenders, borrowers, drivers, hosts and guests. Companies in the sharing economy have many individuals that touch… READ MORE

“70% of buying experiences are based on how the customer feels they are being treated” – McKinsey and Company Consumer Report Simply stated, but a strong statement. Regardless of what… READ MORE

Digital natives, generation Y, “selfie” takers, millennials: call them what you will. This demographic of customer is a force to be reckoned with. Millennials have a need for immediate satisfaction… READ MORE

Nothing provides you with the opportunity to try on multiple hats like working for a startup. Even though each person may be assigned a different title, most days everyone does… READ MORE