OUR BLOG

October 19, 2017

Why Bother Measuring Customer Satisfaction? Part 1

CSAT surveys are a powerful tool that companies can use to drive loyalty and ensure their customers are happy throughout their entire journey with your brand. Truly insightful analytics happen… READ MORE
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April 3, 2017

The Benefits of Outsourcing Your Customer Care Program

Creating consistent communication channels between you and your customers builds long-term relationships and increased brand loyalty. With newer communication channels such as social media and SMS messaging, and the customer… READ MORE
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March 24, 2017

Spring Cleaning For Your CX

SPRING IS HERE (unless you are at our Corporate HQ in Winnipeg, Canada where we’re expecting Spring sometime around June). That means Spring Cleaning! We know you’re excited to get… READ MORE
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March 3, 2017

B2B For Your B

Great experiences shouldn’t just be reserved for your paying customers. Employees and suppliers can feel the love too. With a dynamic workforce and strong cultural understanding, the best customer care… READ MORE
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January 24, 2017

3 Customer Service Trends to Watch in 2017

Now that 2016 is neatly tucked away in the history books, it’s time for us to watch out for some exciting trends in customer service over the next 11 months.… READ MORE
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November 29, 2016

Mapping Retail Success

According to a Digital Trends report, 73% of consumers prefer to buy from brands that use personal information to make their shopping experience more relevant. And online shopping trends put… READ MORE
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November 9, 2016

3 Ways to Create a Customer-Centric Experience in the Shared Economy

44% of US adults have participated in the sharing economy, playing the roles of lenders, borrowers, drivers, hosts and guests. Companies in the sharing economy have many individuals that touch… READ MORE
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April 8, 2016

The CX Journey is Always Personal – Make it Urgent

“70% of buying experiences are based on how the customer feels they are being treated” – McKinsey and Company Consumer Report Simply stated, but a strong statement. Regardless of what… READ MORE
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December 15, 2015

Captivating Millennial Buyers

Digital natives, generation Y, “selfie” takers, millennials: call them what you will. This demographic of customer is a force to be reckoned with. Millennials have a need for immediate satisfaction… READ MORE
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December 1, 2015

Exploring Customer Service in Startups

Nothing provides you with the opportunity to try on multiple hats like working for a startup. Even though each person may be assigned a different title, most days everyone does… READ MORE
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