OUR BLOG

October 4, 2022

Leveraging Innovation to Empower People and Drive Positive Change

Executive Vice President of Global Innovation and Strategy Paula Kennedy Garcia delivers a fresh perspective on the innovative strategies behind our client-inspired solutions. She discusses how fast-tracked innovation around automation,… READ MORE
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September 6, 2022

Going Global: How to Beat The Distance

In today’s business environment, going global with operations can be extremely beneficial. Breaking into foreign markets allows you to recruit and hire top talent with unique backgrounds, experiences, and skills… READ MORE
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August 23, 2022

3 Ways to Prepare your CX for Peak Seasons

It’s important for brands to choose customer care partners who can stay flexible during their busiest seasons. A successful partnership means working closely together to understand goals and determining how… READ MORE
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August 8, 2022

Social Media Moderation: Maintaining a Positive Brand Image

In today’s social media community, negative comments and messages are an unavoidable part of any brand’s online presence. Social media moderation and knowing how to deal with negativity online is… READ MORE
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October 21, 2021

Acceleration of Digital Transformation

The Covid-19 global pandemic has accelerated the adoption and execution of digital transformation solutions across the globe.  In early 2020 when the pandemic initially hit, brick and mortar retailers had… READ MORE
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July 27, 2021

Data Annotation for Enhancing the Customer Experience

In today’s digital world, there’s a lot of chatter around Artificial Intelligence and Machine Learning models creating a more seamless user experience and data-driven decision making. Data Annotation takes Machine… READ MORE
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June 15, 2021

Customer Effort Score: A Key Metric for Your Digital Customers

Prioritizing metrics that matter most to your brand should not only be based on company culture and operational style, but also on today’s digital customers. As consumers change how they… READ MORE
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May 11, 2021

Outsourcing Customer Care with Geographic Diversity

The contact center industry has a diverse, global footprint, and brands choosing to outsource their customer service face the challenge of determining which geography is the right fit for their… READ MORE
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April 20, 2021

Championing Change with Corporate Social Responsibility

Companies and brands alike are being held accountable for the ways they are affecting social change. This could be through their business processes and who they choose to partner with,… READ MORE
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April 15, 2021

Winning with Employee Experience in the Contact Center Industry

Challenges faced in 2020 by organizations across the globe reinforced the importance of strong core capabilities and investment in people and technology. After more than a full year of BPOs… READ MORE
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