Executive Vice President of Global Innovation and Strategy Paula Kennedy Garcia delivers a fresh perspective on the innovative strategies behind our client-inspired solutions. She discusses how fast-tracked innovation around automation,… READ MORE

In today’s business environment, going global with operations can be extremely beneficial. Breaking into foreign markets allows you to recruit and hire top talent with unique backgrounds, experiences, and skills… READ MORE

It’s important for brands to choose customer care partners who can stay flexible during their busiest seasons. A successful partnership means working closely together to understand goals and determining how… READ MORE

In today’s social media community, negative comments and messages are an unavoidable part of any brand’s online presence. Social media moderation and knowing how to deal with negativity online is… READ MORE

The Covid-19 global pandemic has accelerated the adoption and execution of digital transformation solutions across the globe.  In early 2020 when the pandemic initially hit, brick and mortar retailers had… READ MORE

In today’s digital world, there’s a lot of chatter around Artificial Intelligence and Machine Learning models creating a more seamless user experience and data-driven decision making. Data Annotation takes Machine… READ MORE

Prioritizing metrics that matter most to your brand should not only be based on company culture and operational style, but also on today’s digital customers. As consumers change how they… READ MORE

The contact center industry has a diverse, global footprint, and brands choosing to outsource their customer service face the challenge of determining which geography is the right fit for their… READ MORE

Companies and brands alike are being held accountable for the ways they are affecting social change. This could be through their business processes and who they choose to partner with,… READ MORE

Challenges faced in 2020 by organizations across the globe reinforced the importance of strong core capabilities and investment in people and technology. After more than a full year of BPOs… READ MORE