Studies show that when it comes to holiday shopping, it is never too early to start preparing for an influx of customers. According to the National Retail Federation, more than… READ MORE

Information such as how consumers use a product, opinions on quality, and other VoC (Voice of the Customer) metrics prove useful in determining a customer care strategy. Once collected, the… READ MORE

Recently a friend of mine left for a year-long internship program at the most magical place on earth – Disney World. Tracking his adventures through social media, I was reminded… READ MORE

Data is created and hosted online faster than any of us could ever keep up with. The enormous volume, coupled with the number of platforms customers can reach out through… READ MORE

Today’s retail consumers expect a seamless experience that provides personalized communication on new products and engaging loyalty programs across all customer service channels. It’s no surprise that millennials continue to… READ MORE

Determining which contact center to partner with can be a difficult process, especially for first time outsourcers. With multiple vendors to choose from, what criteria should you use to determine… READ MORE

Guest blog post from Megan Webb-Morgan from Resource Nation. Contact centers serve a broad range of customers and fulfill a wide variety of customer service, sales, and marketing roles. They manage… READ MORE