OUR BLOG

May 26, 2015

Red Nose Day 2015

On Thursday, May 21, 24-7 Intouch was proud to support Red Nose Day by providing phone support for donation calls during its airing. The live telethon raised millions to support… READ MORE
Featured image for “Red Nose Day 2015”Image
May 11, 2015

Creating an Authentic Customer Journey

Consumer centric, authentic, relevant, present, proactive, creepy…these are the buzzwords and concepts shared at the Argyle Customer Care Executive Forum in Chicago on May 7,  2015.  I’ll get to creepy… READ MORE
Featured image for “Creating an Authentic Customer Journey”Image
November 18, 2013

In Case You Missed it – SOCAP AC 2013

We had a great time celebrating SOCAP’s 40th anniversary in Scottsdale Arizona last month. The conference took place Oct. 27-30 and included keynote speakers, Spotlight Sessions featuring innovative research and… READ MORE
Featured image for “In Case You Missed it – SOCAP AC 2013”Image
October 10, 2013

Customer Service Week – CSR Spotlight

Customer Service Week is celebrated globally to honor those who devote their lives to customer care. We are beyond grateful for our amazing customer service team. Without their service and… READ MORE
Featured image for “Customer Service Week – CSR Spotlight”Image
October 9, 2013

Customer Service Week – CX Team

Customer Service Week is celebrated globally to honor those who devote their lives to customer care. We are beyond grateful for our amazing customer service team. Without their service and support, 24-7… READ MORE
Featured image for “Customer Service Week – CX Team”Image
October 8, 2013

Evolving Your Experience

The shift has happened, but the impact is still in progress. We all knew the widespread adoption of smart phones, devices, software and other technology would change the way people… READ MORE
Featured image for “Evolving Your Experience”Image
August 27, 2013

Best Practices in Multichannel Customer Care – Part 3

Click here to read Part 1 and Part 2 in the series from our Operations Team. Here are two more of their top service tips for multichannel connected customers. Interaction… READ MORE
Featured image for “Best Practices in Multichannel Customer Care – Part 3”Image
August 13, 2013

Best Practices in Multichannel Customer Care – Part 2

Click here to read Part 1 in the series from our Operations Team that focused on training, quality, and developing a focus when dealing with multichannel connected customers. Here are… READ MORE
Featured image for “Best Practices in Multichannel Customer Care – Part 2”Image
July 23, 2013

Best Practices in Multichannel Customer Care

Members of our Operations Team recently listed their top tips for providing the highest level of service to multichannel connected customers. Keep reading to hear what they had to say.… READ MORE
Featured image for “Best Practices in Multichannel Customer Care”Image
July 9, 2013

Steps to Shift From Reactive to Proactive Customer Service

1) Stick to the Script? REACTIVE SOLUTION: Having a script that Customer Service Representatives will follow related to specific inquiries. PROACTIVE SOLUTION: Develop self-help material, such as a FAQ section… READ MORE
Featured image for “Steps to Shift From Reactive to Proactive Customer Service”Image