November 7, 2012

Loyalty in the Contact Center

According to Oracle in their 2012 CX Index Report, ‘Why Customer Satisfaction is no Longer Enough,’ “70% of shoppers have stopped buying goods or services from a company after experiencing… READ MORE
Featured image for “Loyalty in the Contact Center”Image
November 1, 2012

Are you ready for the holidays?

Companies are working hard to prepare for the holiday season, some starting to roll out their first holiday promotions as early as September, in an effort to realign with buyer… READ MORE
Featured image for “Are you ready for the holidays?”Image
September 24, 2012

Customer Service Hall of Fame

The recent MSN Money 2012 Customer Service survey, conducted with JZ Analytics, listed the top ten companies who give the best customer service according to respondents. Karen Aho, MSN Money writer who authored… READ MORE
Featured image for “Customer Service Hall of Fame”Image
August 28, 2012

Call Me…Maybe Not

The customer service world is changing and the evolution of technology has created a significant shift in the way customers are reaching out to their brands. In turn, the call… READ MORE
Featured image for “Call Me…Maybe Not”Image
August 20, 2012

Contact Center Recipe for Success

Finding the correct balance in your complete customer care strategy, that delivers both customer experience and ROI, can often be difficult. In order to manage the constant evolution of customer… READ MORE
Featured image for “Contact Center Recipe for Success”Image
August 9, 2012

The Importance of Meaningful Connections

In our webinar, “Make Your Online Connections Count,” panelists Lawrence Solis from LivePerson and Maya Kotecha from Social Herd, spoke on how to create meaningful connections in their respective fields.… READ MORE
Featured image for “The Importance of Meaningful Connections”Image