May 7, 2013

SOCAP Symposium 2013 – Key Takeaways

24-7 Intouch and Social Herd have just returned from SOCAP International’s 2013 Symposium in New Orleans, Louisiana, where they gathered alongside over 350 participants to experience three days of fantastic… READ MORE
Featured image for “SOCAP Symposium 2013 – Key Takeaways”Image
April 19, 2013

Frost & Sullivan Customer Contact 2013, East

Our team has just returned from last week’s Frost & Sullivan 9th Annual Customer Contact 2013, East: A Frost & Sullivan Executive MindXchange in Marco Island, Florida. In addition to… READ MORE
Featured image for “Frost & Sullivan Customer Contact 2013, East”Image
March 28, 2013

24-7 Intouch Loyalty Best Practices

We recently asked our Operations experts about their recommendations for developing and maintaining customer loyalty in the contact center. Their responses are straightforward and easy to implement into your own… READ MORE
Featured image for “24-7 Intouch Loyalty Best Practices”Image
March 14, 2013

Using VOC to Create the Ideal Online Experience

Digital communication is changing consumer spending habits and online behavior. Leveraging the Voice of the Customer in these channels is the best way to ensure that you have a consistent… READ MORE
Featured image for “Using VOC to Create the Ideal Online Experience”Image
December 17, 2012

Questions for Your Outsourcer

Determining which contact center to partner with can be a difficult process, especially for first time outsourcers. With multiple vendors to choose from, what criteria should you use to determine… READ MORE
Featured image for “Questions for Your Outsourcer”Image
November 20, 2012

Best Practices for Choosing a Contact Center

Guest blog post from Megan Webb-Morgan from Resource Nation. Contact centers serve a broad range of customers and fulfill a wide variety of customer service, sales, and marketing roles. They manage… READ MORE
Featured image for “Best Practices for Choosing a Contact Center”Image
November 7, 2012

Loyalty in the Contact Center

According to Oracle in their 2012 CX Index Report, ‘Why Customer Satisfaction is no Longer Enough,’ “70% of shoppers have stopped buying goods or services from a company after experiencing… READ MORE
Featured image for “Loyalty in the Contact Center”Image
November 1, 2012

Are you ready for the holidays?

Companies are working hard to prepare for the holiday season, some starting to roll out their first holiday promotions as early as September, in an effort to realign with buyer… READ MORE
Featured image for “Are you ready for the holidays?”Image
September 24, 2012

Customer Service Hall of Fame

The recent MSN Money 2012 Customer Service survey, conducted with JZ Analytics, listed the top ten companies who give the best customer service according to respondents. Karen Aho, MSN Money writer who authored… READ MORE
Featured image for “Customer Service Hall of Fame”Image
August 28, 2012

Call Me…Maybe Not

The customer service world is changing and the evolution of technology has created a significant shift in the way customers are reaching out to their brands. In turn, the call… READ MORE
Featured image for “Call Me…Maybe Not”Image