OUR BLOG

July 15, 2020

Content Moderation: The Importance of Employee Wellness

The content moderation solution market is expected to reach a valuation of nearly $12B USD by 2027. High demand for digital content paired with unprecedented growth in online content upload… READ MORE
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July 8, 2020

The New Normal in the Contact Center

Performance-driven organizational cultures embrace a change mindset in every aspect of their business. This mindset is central to growth and innovation, and how these organizations remain nimble and successful in… READ MORE
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May 1, 2020

Key Engagement Drivers for At-Home Employee Models

In contact centers, attrition rates among frontline agents are double, sometimes triple, that of other industries. Research indicates that this high level of attrition is largely due to employees not… READ MORE
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April 3, 2020

Work-From-Home Agent Models: Key Considerations For A Seamless Agent Experience

Transitioning an on-campus contact center program into a work-from-home (WFH) agent model requires many key considerations. Whether in a time of crisis (such as the current global pandemic) or simply… READ MORE
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March 10, 2020

Mesa Grand Opening: Investing In Our Campuses

Investing in our campus spaces is about so much more than just fun furniture and colourful walls (although we’re definitely not complaining about these). We love the look of our… READ MORE
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February 25, 2020

Put The “Custom” In Customer Service: Enhance & Share

In our most recent blog post, we discussed the importance of customization when it comes to communicating with client partners and recruiting and hiring for dedicated programs. To dive deeper… READ MORE
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February 18, 2020

Put The “Custom” In Customer Service: Connect & Select

When we think of a customer, we often think of the purchaser or end user of a product or service. However, In the contact center world, there is another important… READ MORE
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January 14, 2020

A New Decade of Customer Service: The Rise of Chat

With a new decade having just begun, there is a steady flow of reflection on how much has changed in the past 10 years. One of the biggest evolutions has… READ MORE
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December 10, 2019

Make the Most of Your Metrics

Leveraging data insights is essential in making strategic business decisions. In the world of contact centers, there are so many metrics that can help illustrate the thousands of interactions that… READ MORE
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November 19, 2019

The Power of Employee Engagement: How To Win At Ramp

In our most recent blog post, we discussed the importance of employee engagement when it comes to retaining your all star employees. However, the ripple effect of employee engagement goes… READ MORE
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