OUR BLOG

May 28, 2019

The Age Of The Customer: Why Does Empowerment Matter So Much?

The customer care world is constantly evolving, which is why it’s no surprise that brands are stepping up their customer experience (CX) game every year. But in order for outsourced… READ MORE
Featured image for “The Age Of The Customer: Why Does Empowerment Matter So Much?”Image
May 7, 2019

Life’s A Breach Pt 2: Let’s Get Physical…Security

Not only are consumers becoming more aware of data security and when they are giving away their personal information, but they are also starting to avoid or altogether boycott brands… READ MORE
Featured image for “Life’s A Breach Pt 2: Let’s Get Physical…Security”Image
April 30, 2019

Life’s A Breach Pt 1: Join The Compliance Alliance

Some of the world’s biggest brand names have been associated with data breaches in the past few years, compromising the personal information of billions of people around the globe. The… READ MORE
Featured image for “Life’s A Breach Pt 1: Join The Compliance Alliance”Image
March 26, 2019

Beyond The Contact Center Pt 2: The Driving Force of Metrics

The customer service world is lucky to have access to massive amounts of data to help navigate contact center operations. This information doesn’t just help measure the customer journey and… READ MORE
Featured image for “Beyond The Contact Center Pt 2: The Driving Force of Metrics”Image
March 20, 2019

Beyond The Contact Center Pt 1: The Strategic Value of Metrics

Did you know? It’s predicted that by 2020, 1.7 megabytes of new information will be created every second, for every human being in the world. This explosion of available insights… READ MORE
Featured image for “Beyond The Contact Center Pt 1: The Strategic Value of Metrics”Image
January 11, 2019

Customer-Obsessed Brands to Keep Your Eye On

“We Obsess About Our Clients” is a 10 Thing we live by, but we also obsess about brands who obsess about their customers. There’s a difference between companies that care… READ MORE
Featured image for “Customer-Obsessed Brands to Keep Your Eye On”Image
December 19, 2018

5 Customer Care Trends for 2019

▸This… READ MORE
Featured image for “5 Customer Care Trends for 2019”Image
December 6, 2018

Interconnecting with Intranets

In today’s world, and especially in the customer care industry, companies are spanning their operations across multiple countries, languages and time zones. This can cause some challenges, especially around internal… READ MORE
Featured image for “Interconnecting with Intranets”Image
November 20, 2018

It’s the Most Technical Time of the Year

Emerging technologies and innovative tools are truly changing the shopping experience for customers. Forward-thinking brands are leveraging technology as a means to strengthen the human connection they have with their… READ MORE
Featured image for “It’s the Most Technical Time of the Year”Image
November 7, 2018

Why EQ is Key in an AI World

Artificial Intelligence (AI) has been a hot topic in the customer service space for years, and the adoption of it is only going to accelerate. Forward-thinking brands leverage AI as… READ MORE
Featured image for “Why EQ is Key in an AI World”Image