OUR BLOG

November 20, 2018

It’s the Most Technical Time of the Year

Emerging technologies and innovative tools are truly changing the shopping experience for customers. Forward-thinking brands are leveraging technology as a means to strengthen the human connection they have with their… READ MORE
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November 7, 2018

Why EQ is Key in an AI World

Artificial Intelligence (AI) has been a hot topic in the customer service space for years, and the adoption of it is only going to accelerate. Forward-thinking brands leverage AI as… READ MORE
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October 24, 2018

Excel at Employee Engagement

Keeping employees happy and motivated can be a challenge in any workplace, and contact centers are no exception. Some people think that employee engagement is too “fluffy” to be a… READ MORE
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October 16, 2018

Forbes Names 24-7 Intouch A Top Employer for New Grads

We’ve been listed as one of the top employers for new graduates by Forbes. 24-7 Intouch ranked #173 out of 250 companies for young professionals, and was among three BPO… READ MORE
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October 10, 2018

Why Hiring New Grads is a Smart Idea

When looking for potential candidates, most companies focus on recruiting people with a solid combination of education, experience and culture fit. This usually means only hiring candidates who are a… READ MORE
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September 26, 2018

motionball: Five Years of Fun for a Great Cause

Last weekend marked the 5th year of 24-7 Intouch’s involvement and sponsorship of motionball Marathon of Sport in support of the Special Olympics Manitoba and the Special Olympics Canada Foundation.… READ MORE
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September 19, 2018

Innovative Ways to Win the Fight for Talent

WINNIPEG, Manitoba. September 19, 2018 – LeGrand Bonnet, Senior Vice President of Operations at 24-7 Intouch, will be leading an interactive roundtable session at Frost and Sullivan’s 14th Annual Customer… READ MORE
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September 12, 2018

Hey Startups! You Can’t Ignore Customer Care

When you’re in startup mode, it can feel like there isn’t enough time in the day to get everything done. But one thing that should be a priority is your… READ MORE
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August 29, 2018

How to Win During Your Busiest Season

It’s important for retail and ecommerce brands to choose partners who can stay flexible during their busiest seasons. The key to success is to work closely together to understand goals… READ MORE
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August 15, 2018

The Future of Work

In many industries and countries, the most in-demand occupations weren’t around 10 or even five years ago. In fact, 65% of primary school children will end up working in completely… READ MORE
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