24-7 Intouch and Broadridge to Present at Frost & Sullivan’s Customer Contact 2013, East
WINNIPEG, Manitoba. March 27, 2013 – Matt Cockell, Senior Vice President of Sales and Marketing at 24-7 Intouch, will be leading a Fireside Chat Breakout Session at the 9th Annual Customer Contact 2013, East: A Frost & Sullivan Executive MindXchange. The event takes place April 14-17, 2013 at the Marriott Marco Island Beach Resort in Marco Island, Florida.
“The Frost & Sullivan Customer Contact Executive MindXchange Series draws together leaders from the nation’s top customer care, customer service and customer experience organizations,” said Gary Robbins, Partner, Integrated Marketing Solutions at Frost & Sullivan. “Each event is jam-packed with peer-driven interactive sessions, take-aways and strategies that are ready to implement as well as non-stop networking, unparalleled in the industry.”
Cockell will be joined by Jessica Johnson, Vice President, Shareholder Services Group at Broadridge. Their session, titled, “Evolving Customer Surveys: Creating Customer Delight Through Multichannel VoC,” will take place Tuesday, April 16, 2013 at 4:25 P.M. Key takeaways will include which surveys to use in a multichannel environment, best practices for increasing survey acceptance rates, and how contact centers can incorporate survey feedback to enhance brand loyalty and impact customer strategy.
“Customer feedback is collected differently through phone, chat, email, social, and mobile interactions,” said Cockell. “Taking the right steps to aggregate and analyze this data can identify gaps and directly impact efficiency, FCR, CSAT, and customer loyalty.”
24-7 Intouch representatives will also be taking part in the Food For Thought – Networking Roundtables Monday, April 15 at 1:15 P.M. and Tuesday, April 16 at 12:15 P.M. They will be available at the conference for further inquires and conversation.
About 24-7 Intouch
24-7 Intouch is a leading contact center outsourcing company that delivers innovative and value-driven outsourcing solutions via voice, live chat, e-mail and social media, across all industry segments. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, the multichannel approach taken by 24-7 Intouch addresses both long and short-term goals to reduce costs, increase incremental revenue and deliver lifetime customer loyalty. The 24-7 Intouch teams are brand specialists, representing their clients’ brand, culture and employees in each business partnership.
About Frost & Sullivan
Frost & Sullivan enables clients to achieve best-in-class positions and strive to accelerate growth, innovation and leadership in their respective brands. The company’s Growth Partnership Service provides the CEO and the CEO’s Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies.
Their one-of-a-kind Executive MindXchange format leverages mass brainpower. Jam-packed with dynamic networking activities and hands-on content, their programs are over 80% interactive.