24-7 Intouch and McCormick to Speak at SOCAP International 2013 Symposium
WINNIPEG, Manitoba. April 25, 2013 – Matt Cockell, Senior Vice President of Sales and Marketing at 24-7 Intouch, and Linda Grover, Consumer Affairs Supervisor at McCormick Canada, will be presenting at the 2013 SOCAP International Symposium. The conference takes place April 28 – May 1, 2013 in New Orleans, Louisiana, and the speaking session will occur Tuesday, April 30 at 11:15 A.M. The session is titled, “Managing the Brand – Business Partner Relationship,” and will focus on the importance of cultural alignment and transparency in an outsourcing partnership.
Team members will be exhibiting at booth 35 and presenting at the Business Partner Showcase on April 29 at 10:00 A.M. 24-7 Intouch is also sponsoring the Symposium’s Social Finale on April 30, which closes out the conference and gives SOCAP community members the opportunity to further relationships outside of regular conference activities.
Social Herd, a division of 24-7 Intouch, will also have involvement at the event, serving as a Social Media Partner of SOCAP International, exhibiting at booth 34 and presenting at the Business Partner Showcase April 29 at 10:15 A.M.
About 24-7 Intouch
24-7 Intouch is a leading contact center outsourcing company that delivers innovative and value-driven outsourcing solutions via voice, live chat, e-mail and social media, across all industry segments. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, the multichannel approach taken by 24-7 Intouch addresses both long and short-term goals to reduce costs, increase incremental revenue and deliver lifetime customer loyalty. The 24-7 Intouch teams are brand specialists, representing their clients’ brand, culture and employees in each business partnership.
About Social Herd
Social Herd provides all inclusive managed social media services, including the technology, people and best practices required to monitor, moderate, and engage with your customers in the social web. With over 10 years of experience in customer service, Social Herd acts as a true social contact center, focusing on operational metrics to measure impact on your business.
About SOCAP International
Founded in 1973, the Society of Consumer Affairs Professionals in Business (SOCAP International) represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. The Association’s members include vice presidents, directors, managers and supervisors of customer care and consumer affairs from top Fortune/Forbes 1000 companies as well as hundreds of business partner organizations. SOCAP provides the educational tools and professional resources to help its members drive business transformation within their companies. Additionally, SOCAP’s exclusive network gives members access to thousands of customer care experts across the globe.