24-7 Intouch and Unilever to Deliver Think Tank Session at Frost & Sullivan Event
WINNIPEG, Manitoba. April 3, 2012 – Matt Cockell, Vice President of Sales & Business Development at 24-7 Intouch and Jack Sullivan, Operations Manager at Unilever, will co-facilitate a Think Tank session at the Frost & Sullivan Customer Contact 2012, East event in Marco Island, Florida. The event runs from April 15th – 18th, 2012, with the Think Tank session taking place on Tuesday, April 17th. The interactive session will demonstrate how to manage the evolution of customer care in a multi-technological, multichannel, results driven environment. Discussions will focus on leveraging best practices to create agent efficiencies for each channel and develop technology enhancements to drive performance.
“The Think Tank sessions held at Frost & Sullivan Customer Contact events are very interactive, with a format that encourages group activity, participant input and shared expertise,” said Cockell. When asked about his own Think Tank session with Sullivan of Unilever, Cockell stated, “Together we’ll introduce a use case scenario outlining a customer care approach that was taken. We’re looking forward to having the group dissect and offer different viewpoints we can all learn from.”
24-7 Intouch representatives will be available at the conference for further inquiries and dialogue. For more information or to schedule an appointment, please e-mail firstname.lastname@example.org.
About 24-7 Intouch
24-7 Intouch is a leading contact center outsourcing company that delivers innovative and value-driven outsourcing solutions via voice, live chat, e-mail and social media, across all industry segments. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, the multichannel approach taken by 24-7 Intouch addresses both long and short-term goals to reduce costs, increase incremental revenue and deliver lifetime customer loyalty. The 24-7 Intouch team are brand specialists, representing their client’s brand, culture and employees in each business partnership.
About Frost & Sullivan
Frost & Sullivan enables clients to achieve best-in-class positions and strive to accelerate growth, innovation and leadership in their respective brands. The company’s Growth Partnership Service provides the CEO and the CEO’s Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Their one-of-a-kind Executive MindXchange format leverages mass brainpower. Jam-packed with dynamic networking activities and hands-on content, their programs are over 80% interactive.