24-7 Intouch & Financial Services Leader Broadridge to Present at SOCAP 40th Annual
WINNIPEG, Manitoba. October 22, 2013 – 24-7 Intouch, global provider of customizable, contact center solutions, will be presenting at the SOCAP International 2013 Annual Conference. The event, celebrating its 40th anniversary, takes place October 27-30, at the Westin Kierland in Scottsdale, Arizona. Matt Cockell, Senior Vice President of Sales and Marketing at 24-7 Intouch, and Jessica Johnson, Vice President, Shareholder Services Group at Broadridge Financial Solutions, will be speaking Monday, October 28 from 2 to 3:15 P.M.
The session, “Every Channel Counts: How to Prove it to Your C-Suite”, will feature Broadridge’s customer care strategy and their goals for their existing communication channels. A group activity will be facilitated to explore different scenarios and collaboratively discuss how to build a case to improve service delivery.
“Broadridge is a great example of a company committed to delivering exceptional customer support, in a highly compliant industry. I’m excited about our interactive group activity to collectively brainstorm and share ideas that I’m sure will be relevant to many industry segments,” said Cockell.
Highlights of the 2013 Annual Conference include keynote speakers, Spotlight Sessions featuring innovative research and industry trends, interactive breakout sessions, and networking with industry professionals from over 100 brands. 24-7 Intouch is also sponsoring the SOCAP Annual Finale, a costume party that will wrap-up the SOCAP conference.
About 24-7 Intouch
24-7 Intouch is a global contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments. Using the most advanced technology, comprehensive insights, and brand specialists for each account, 24-7 Intouch is able to provide a multichannel approach, via voice, live chat, e-mail and social media management. This customizable, customer care method allows clients to utilize business insights to deliver lifetime customer loyalty and increase incremental revenue. With over 13 years of experience, the 24-7 Intouch team takes pride in creating a top to bottom brand alignment for clients to create the ideal customer experience.
The company continues to grow to accommodate the needs of new and existing clients. They currently operate offices in Canada, USA, Guatemala, and India.
About SOCAP International
Founded in 1973, the Society of Consumer Affairs Professionals in Business (SOCAP International) represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. The Association’s members include vice presidents, directors, managers and supervisors of customer care and consumer affairs from top Fortune/Forbes 1000 companies as well as hundreds of business partner organizations. SOCAP provides the educational tools and professional resources to help its members drive business transformation within their companies. Additionally, SOCAP’s exclusive network gives members access to thousands of customer care experts across the globe.