24-7 Intouch Included in Top 10 of the 2013 Top 50 Teleservices Agency Ranking by CUSTOMER Magazine
WINNIPEG, MANITOBA. June 17, 2013 — TMC, a global, integrated media company, has named 24-7 Intouch on its CUSTOMER 28th Annual Top 50 Teleservices Agencies Ranking.
24-7 Intouch has increased their Global Aggregate score from 13 in 2012 to 10.
The Top 50 Teleservices Agencies Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound. Agencies on the list are ranked for being the largest agencies in the industry as measured by the amount of billable teleservices minutes completed during the past year.
In the Interactive category, 24-7 Intouch ranked 4th, an improvement from 5th last year. They were ranked 5th in the Inbound International category and 14th in the Inbound Domestic category, an improvement from 21st last year. The company was ranked 5th in the Outbound International category and 14th in the Outbound Domestic category.
“We couldn’t be happier with our rankings this year, especially breaking the Top 10 in the Global Service Providers category,” said Greg Fettes, President and CEO of 24-7 Intouch. “Our company has continued to grow over the past year with new sites, additions to the team, and technological improvements. As we continue to scale, we’re excited to maintain a high standard of quality for our clients and help them achieve their short and long term goals.”
“The editors of CUSTOMER have ranked 24-7 Intouch as a Top 50 Teleservices Agency because they were able to document through verification letters from their telecommunications carriers that they are one of the largest outsourced call center providers in the industry,” said Rich Tehrani, CEO, TMC. “This ranking is truly the benchmark for choosing large-size, large-capacity teleservices agencies.”
The Top 50 Teleservices Agencies Inbound, Outbound and Interactive rankings are published in the April 2013 issue of CUSTOMER magazine.
For more information, please visit http://www.tmcnet.com/.
About 24-7 Intouch
24-7 Intouch is a leading contact center outsourcing company that delivers innovative and value-driven outsourcing solutions via voice, live chat, e-mail and social media, across all industry segments. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, the multichannel approach taken by 24-7 Intouch addresses both long and short-term goals to reduce costs, increase incremental revenue and deliver lifetime customer loyalty. The 24-7 Intouch teams are brand specialists, representing their clients’ brand, culture and employees in each business partnership.
About CUSTOMER Magazine
Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper. CUSTOMER has served as THE leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. CUSTOMER reaches 250,000 readers every month. Please visit http://www.customer.tmcnet.com/.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, CUSTOMER and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading B2B communications event, as well as industry events including: 3D Printing Conference & Expo, Asterisk World, AstriCon, CVx ChannelVision Expo, Cloud4SMB Expo, DevCon5 – HTML5 & Mobile App Developers Conference, M2M Evolution Conference & Expo, Mobile Commerce Zone Conference & Expo, SecureIT, StartupCamp, Super Wi-Fi Summit, SIP Trunking-Unified Communications Seminars, Wearable Tech Conference & Expo, WebRTC Conference & Expo, and more. Visit TMC Events for additional information. Please visit http://www.tmcnet.com/.