24-7 Intouch Named as a Finalist for Three European Contact Centre & Customer Service Awards

Jaime DzikowskiLeave a Comment


24-7 Intouch Named as a Finalist for Three European Contact Centre & Customer Service Awards

ATHENS, GREECE  –  SEPTEMBER 14, 2022  –   24-7 Intouch, a global leader in contact center and technology solutions, has been named a finalist in three categories for the 2022 European Contact Centre & Customer Service Awards.

The Company’s Athens campus is shortlisted for Best New Contact Centre, Best Health & Well-Being Program, and Best Approach to Diversity & Inclusion.

“We’re honored to be recognized as a finalist in three categories and for our industry-leading performance,” said Jason Rosser, EVP and Head of Global Campus Services at 24-7 Intouch. “We are proud of our client partnerships in Europe and our incredible team members in Athens who are committed to their success and growth.”

The Best New Contact Centre award recognizes the success of robust recruitment, onboarding, learning and development, employee engagement, and health and well-being programs during the contact center’s first 18 months of operation. 

24-7 Intouch announced its expansion into Athens in January 2020 as its first ever European campus. After the COVID-19 pandemic delayed the opening of the campus, the Company quickly pivoted to launch their operations in an 100% work from home environment. Team members were trained virtually, and new client programs implemented and exceeded KPIs within two months, demonstrating the Company’s ability to deliver exceptional results and customer experience.

“Since our launch in Athens, we have grown considerably in Europe, with more growth to come,” said Alexia Orfanoudaki, Country Manager of Greece at 24-7 Intouch. “As we scale as a people-first company, it becomes all about empowering our teams, locally and globally, to drive positive change through our Culture of Care. To be named a finalist and recognized as having one of the best diversity and well-being operations in Europe is very exciting.” 

The Best Health & Well-being Program is awarded to organizations that place employee well-being at their forefront and have a strong culture of workplace well-being in place. The Company’s investment in well-being has been embedded into their business strategy to empower their people, establishing an emotionally intelligent workforce to create a unified purpose of engagement, development, and success across the entire employee journey, including recruitment, onboarding, training, and everyday experiences.

The Best Approach to Diversity & Inclusion category is awarded to companies that are proactive and successful in improving the balance of diversity and inclusion in its customer contact operation. Earlier this year, 24-7 Intouch was recognized by Forbes as one of the Best Employers for Diversity and Inclusion, and Best Employer for Women in 2022.

The European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards program in the industry, featuring over 25 countries across Europe. The awards recognize organizations across Europe that are industry leaders in delivering exceptional customer service. 

The winners of the ECCCSAs will be announced at the European Contact Centre & Customer Service Awards Evening on November 22 in London, England.

About 24-7 Intouch

24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have set a new standard by immersing ourselves in your world to deliver exceptional results. Our customizable customer care platform uses insights and analytics to build loyalty and increase revenue for our client partners. 24-7 Intouch takes pride in developing top to bottom brand alignment on all our programs. 

For more on our culture, follow the link to Our Story – https://wi.st/3mJQDVW

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