24-7 Intouch & Orbitz Worldwide to Deliver Webinar on Global Expansion

Ramesh RanjanLeave a Comment


24-7 Intouch & Orbitz Worldwide to Deliver Webinar on Global Expansion

WINNIPEG, Manitoba. September 10, 2014 – Global customer experience management company 24-7 Intouch is partnering with leading online travel company Orbitz Worldwide, Inc., to take part in SOCAP International’s Webinar Series. Matt Wheatley, Director of Customer Experience at 24-7 Intouch, and Carolyne Matseshe-Crawford, VP of Global Customer Experience Services at Orbitz Worldwide, will explain how to develop, manage and expand a global customer care strategy. The webinar, titled “Navigating Your Customer Care Through Global Expansion,” will take place Thursday, September 18, 2014 from 2-3 PM Eastern Time.

The webinar will explore how to effectively plan, navigate, and manage expanding teams, while maintaining transparent service standards. Specifically, attendees will gain insights into what support channels and business functions are required for expansion, what processes are most important to replicate and monitor during phased transition, and how to find the right balance of customer care teams in terms of channels and geography.

“In order to compete effectively with many of today’s leading brands, it’s necessary to have a global presence and strategy in place,” said Marjorie Bynum, Vice President, Education & Communications at SOCAP International. “This topic is a common and important one for the Consumer Care industry and within our SOCAP community. We’re pleased to have two experienced, global brands, speaking on the subject.”

SOCAP International webinars feature prominent speakers and subject matter experts on the hottest topics facing customer care today. For more information or to register for the webinar, visit http://ow.ly/AsArD.

About 24-7 Intouch
24-7 Intouch is a global contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments. Using the most advanced technology, comprehensive insights, and brand specialists for each account, 24-7 Intouch is able to provide a multichannel approach, via voice, live chat, e-mail and social media management. This customizable, customer care method allows clients to utilize business insights to deliver lifetime customer loyalty and increase incremental revenue. The 24-7 Intouch team takes pride in creating a top to bottom brand alignment for clients to create the ideal customer experience. The company continues to grow to accommodate the needs of new and existing clients. They currently operate offices in Canada, USA, Guatemala, and India.

About Orbitz Worldwide, Inc.
Orbitz Worldwide (NYSE:OWW) is a leading global online travel company using technology to transform the way consumers around the world plan and purchase travel.  Orbitz Worldwide operates the consumer travel planning sites Orbitz (orbitz.com), ebookers (ebookers.com), HotelClub (hotelclub.com) and CheapTickets (cheaptickets.com). Also within the Orbitz Worldwide family, Orbitz Partner Network (orbitz.com/OPN) delivers private label travel technology solutions to a broad range of partners including some of the world`s largest airlines and travel agencies, and Orbitz for Business (orbitzforbusiness.com) delivers managed travel solutions for companies of all sizes. Orbitz Worldwide makes investor relations information available at investors.orbitz.com.

About SOCAP International
Founded in 1973, the Society of Consumer Affairs Professionals in Business (SOCAP International) represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. The Association’s members include vice presidents, directors, managers and supervisors of customer care and consumer affairs from top Fortune/Forbes 1000 companies as well as hundreds of business partner organizations. SOCAP provides the educational tools and professional resources to help its members drive business transformation within their companies. Additionally, SOCAP’s exclusive network gives members access to thousands of customer care experts across the globe.

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