24-7 Intouch Ranked 3rd Top Global Teleservices Agency by CUSTOMER Magazine
WINNIPEG, MANITOBA. May 4, 2015— 24-7 Intouch, a global contact center outsourcing company, ranks 3rd in TMC’s 30th annual Top 50 Teleservices Agencies Ranking, recognizing it as a top contact center in six categories.
24-7 Intouch increased its Inbound Domestic ranking to 5th from 9th in 2014 and held its number two spot in the Interactive category which includes digital channels such as live chat and social media.The company was also ranked 3rd in Inbound International, 4th in Outbound Domestic and 4th in Outbound International with a Global Aggregate ranking of 3rd overall.
“We are thrilled to be recognized for our consistent performance and sustained growth in these categories,” said Greg Fettes, President and CEO of 24-7 Intouch. “As we continue to expand as a company and take on new initiatives, we will strive maintain exceptional quality and value in all aspects of our organization.”
2015 marks the 9th consecutive year the company has ranked in the Top 50 Teleservices Agencies.
“The editors of CUSTOMER have ranked 24-7 Intouch as a Top 50 Teleservices Agency because they were able to document through verification letters from their telecommunications carriers, that they are one of the largest outsourced call center providers in the industry,” said Rich Tehrani, CEO, TMC. “This ranking is truly the benchmark for choosing large-size, large-capacity teleservices agencies.”
The Top 50 Teleservices Agencies Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound. Teleservices agencies are ranked for being the largest agencies in the industry as measured by the amount of billable teleservices minutes completed from November 1, 2013 through October 31, 2014.
About 24-7 Intouch
24-7 Intouch is a global contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments. Using the most advanced technology, comprehensive insights, and brand specialists for each account, 24-7 Intouch is able to provide a multichannel approach, via voice, live chat, e-mail and social media management. This customizable, customer care method allows clients to utilize business insights to deliver lifetime customer loyalty and increase incremental revenue. With over 15 years of experience, the 24-7 Intouch team takes pride in creating a top to bottom brand alignment for clients to create the ideal customer experience.
About CUSTOMER Magazine
Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper. CUSTOMER has served as THE leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. CUSTOMER reaches 250,000 readers every month. Please visit www.customer.tmcnet.com.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 – HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; SmartVoice Conference; Software Telco Congress; Super Wi-Fi Summit – The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo; Fitness and Sports Wearable Technology (FAST) Expo, WebRTC Conference & Expo; and more. Visit TMC Events for additional information.
For more information about TMC, visit www.tmcnet.com.
24-7 Intouch Contact
Director of Marketing
203-852-6800, ext. 287