24-7 Intouch Receives Two 2021 CUSTOMER Magazine Product of the Year Awards

Paige SmallLeave a Comment

Contact Center Technology Award

24-7 Intouch Receives Two 2021 CUSTOMER Magazine Product of the Year Awards

Superpunch and KnoahsARK 360 Honored for Exceptional Innovation 

WINNIPEG, Manitoba, March 25, 2021 – 24-7 Intouch, a global leader in contact center and technology solutions, announced today that TMC has named Superpunch and KnoahsARK 360 as 2021 CUSTOMER Product of the Year Award winners. 

Superpunch is an employee engagement tool that empowers our agents through self-service. The app helps streamline scheduling, payroll, employee communications, and other common day-to-day tasks, and has evolved into a centerpiece that includes programs to help push performance and culture, along with creating better compliance to schedule, lower absenteeism, and higher tenured team members. 

KnoahsARK 360 is a cloud-based workforce optimization software that provides visibility into the contact center and associate performance metrics. It enables teams and brands to quickly identify gaps and opportunities for optimizing performance in their contact center to enhance the customer experience. 

“We are thrilled to receive not one, but two prestigious awards that recognize our investment in technology,” said Jeff Fettes, Founder and COO of 24-7 Intouch. “Creating unique products and software solutions allows the brands we partner with to have more efficient and personalized digital journeys for their customers and our associates than ever before.”

The 2021 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor 24-7 Intouch with a 2021 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Superpunch and KnoahsARK 360 solutions have proven deserving of this elite status and I look forward to continued innovation from 24-7 Intouch in 2021 and beyond.”

24-7 Intouch is a previous recipient of the Elite Contact Center Outsourcing Award, recognizing the Company as a top global teleservices agency for inbound and outbound interactions.

About 24-7 Intouch

24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics. 

For more, please visit 24-7intouch.com.

About TMC’s CUSTOMER Magazine

TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information. 

About TMC

Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all participants. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360-degree marketing solution, we offer comprehensive event and roadshow management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on FacebookLinkedIn and Twitter@tmcnet .

For more information about TMC, visit www.tmcnet.com

Leave a Reply

Your email address will not be published.