24-7 Intouch Receives Two 2021 CUSTOMER Magazine Product of the Year Awards
Superpunch and KnoahsARK 360 Honored for Exceptional Innovation
WINNIPEG, Manitoba, March 25, 2021 – 24-7 Intouch, a global leader in contact center and technology solutions, announced today that TMC has named Superpunch and KnoahsARK 360 as 2021 CUSTOMER Product of the Year Award winners.
Superpunch is an employee engagement tool that empowers our agents through self-service. The app helps streamline scheduling, payroll, employee communications, and other common day-to-day tasks, and has evolved into a centerpiece that includes programs to help push performance and culture, along with creating better compliance to schedule, lower absenteeism, and higher tenured team members.
KnoahsARK 360 is a cloud-based workforce optimization software that provides visibility into the contact center and associate performance metrics. It enables teams and brands to quickly identify gaps and opportunities for optimizing performance in their contact center to enhance the customer experience.
“We are thrilled to receive not one, but two prestigious awards that recognize our investment in technology,” said Jeff Fettes, Founder and COO of 24-7 Intouch. “Creating unique products and software solutions allows the brands we partner with to have more efficient and personalized digital journeys for their customers and our associates than ever before.”
The 2021 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor 24-7 Intouch with a 2021 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Superpunch and KnoahsARK 360 solutions have proven deserving of this elite status and I look forward to continued innovation from 24-7 Intouch in 2021 and beyond.”
24-7 Intouch is a previous recipient of the Elite Contact Center Outsourcing Award, recognizing the Company as a top global teleservices agency for inbound and outbound interactions.
About 24-7 Intouch
24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.
For more, please visit 24-7intouch.com.
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