24-7 Intouch Recognized With Customer Value Leadership Award By Frost & Sullivan
The Company’s performance-driven culture transforms customer experience for Fortune 500 brands.
WINNIPEG, Manitoba – December 7, 2021 – 24-7 Intouch has been recognized by Frost & Sullivan with the 2021 Customer Value Leadership Award for helping organizations transform their customer experience.
Frost & Sullivan’s recent analysis of the North American customer experience outsourcing services market identified 24-7 Intouch as a leader in demonstrating excellence in innovation by launching new products, and digital technology solutions that serve ever-evolving customer needs.
“We invest heavily in our clients and company culture to drive performance on all our programs through innovative bespoke solutions,” said Greg Fettes, Founder and CEO of 24-7 Intouch. “We are proud to be recognized by Frost & Sullivan as a leader in our market and are excited to drive future value for our client partners and push the industry forward.”
Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.
24-7 Intouch’s strong performance in its industry has allowed the company to scale its client programs quickly and successfully across multiple geographies. The Company’s recent acquisition of Goodbay Technologies, a leading provider of digital business process outsourcing services for emerging digital industries such as gaming, further increases 24-7 Intouch’s global footprint and ability to support digital solutions. The acquisition includes additional on-campus and work-from-home capabilities for 24-7 Intouch in India, the Philippines, and Jamaica, as well as offices in Austin, Texas.
“The customer experience service provider marketplace is very mature, fragmented, and competitive,” said Sebastian Menutti, Industry Analyst for Frost & Sullivan. “Organizations across the board realize the importance of delivering excellent customer service as a competitive advantage and differentiator. 24-7 Intouch distinguishes itself as a forward-looking BPO vendor with its investment in digital solutions and blended on-campus and at-home workforce capabilities that drive performance and provide flexibility to both partners and team members.”
Frost & Sullivan presents this award each year to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company’s unique focus on augmenting customer value beyond good customer service, leading to improved customer retention and customer base expansion.
Early this year, 24-7 Intouch was awarded two CUSTOMER Magazine Product of the Year Awards for its investment in its proprietary digital technologies – Superpunch and KnoahsARK 360, and a Bronze Stevie® Award in the Company of the Year category in the 18th Annual International Business Awards. The Company is also a previous recipient of the Elite Contact Center Outsourcing Award, recognizing the company as a top global teleservices agency for inbound and outbound interactions.
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