24-7 Intouch Supports Customer Care Community at SOCAP Symposium 2014

Ramesh RanjanLeave a Comment


24-7 Intouch Supports Customer Care Community at SOCAP Symposium 2014

WINNIPEG, Manitoba. April 22, 2014 – Representatives from global contact center outsourcing company, 24-7 Intouch, will be actively participating in the SOCAP International 2014 Symposium, April 27-30 in Charlotte, North Carolina. 24-7 Intouch will be contributing to the community by exhibiting, acting as the exclusive sponsor of the Social Finale, and hosting interactive discussions at their Social Idea Lounge.
Matt Wheatley, Director, Customer Experience at 24-7 Intouch will be hosting two 15 minute sessions at the Social Idea Lounge – located at the 24-7 Intouch booth in the exhibit hall. The collaborative discussions will focus on ideas and best practices from peers in the customer service industry. Monday, April 28, 2014 at 1:20 P.M. see, “Build Your Social Care Dream Team” and Tuesday, April 29, 2014 at 1:40 P.M. learn how to, “Meet Tomorrow’s Customer Expectations Today.”

24-7 Intouch will also serve as the exclusive sponsor for the Social Finale, Tuesday April 29 from 7 to 10 P.M. The finale will take place at the high-energy venue; Howl at the Moon, in Charlotte and offer show attendees the chance to continue networking outside of regularly scheduled activities.

“The SOCAP Community has continued to drive relevant dialogue on customer care trends and best practices,” said Greg Fettes, President and CEO of 24-7 Intouch. “We hope our contribution to these conversations will foster innovation for others in the community and spark ideas around evolving customer care.”

For more information please visit http://www.socap.org/ConferencesEvents/2014Symposium.aspx. To schedule an appointment in advance with 24-7 Intouch please contact info@24-7intouch.com.

About 24-7 Intouch

24-7 Intouch is a global contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments. Using the most advanced technology, comprehensive insights, and brand specialists for each account, 24-7 Intouch is able to provide a multichannel approach, via voice, live chat, e-mail and social media management. This customizable, customer care method allows clients to utilize business insights to deliver lifetime customer loyalty and increase incremental revenue. With over 13 years of experience, the 24-7 Intouch team takes pride in creating a top to bottom brand alignment for clients to create the ideal customer experience.

The company continues to grow to accommodate the needs of new and existing clients. They currently operate offices in Canada, USA, Guatemala, and India.

About SOCAP International

Founded in 1973, the Society of Consumer Affairs Professionals in Business (SOCAP International) represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. The Association’s members include vice presidents, directors, managers and supervisors of customer care and consumer affairs from top Fortune/Forbes 1000 companies as well as hundreds of business partner organizations. SOCAP provides the educational tools and professional resources to help its members drive business transformation within their companies. Additionally, SOCAP’s exclusive network gives members access to thousands of customer care experts across the globe.

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