24-7 Intouch to Present at Frost and Sullivan’s 11th Annual Customer Contact Executive MindXchange
WINNIPEG, Manitoba. September 30, 2015 – Steve Muise, Vice President of Employee Experience at 24-7 Intouch, will be leading a Think Tank speakership at Frost and Sullivan’s 11th Annual Customer Contact Executive MindXchange. The event takes place October 18-21, 2015 at the Loews Coronado Bay Resort in San Diego, CA.
“There are so many misconceptions relating to what drives employee engagement,” said Muise. “Employee experience is something that 24-7 Intouch takes pride in, and I’m excited to share my knowledge with the Frost and Sullivan community.”
Muise’s session, titled ‘Focus on the Firsts: A New Approach to Employee Engagement and Retention’, will take place October 20 at 1:40pm. Key takeaways will include defining employee engagement versus employee experience, techniques to measure actual engagement rather than self-perceived engagement and success factors for engaging and retaining employees at every level or tenure in the organization.
About 24-7 Intouch
24-7 Intouch is a leading contact center outsourcing company that delivers innovative and value-driven outsourcing solutions via voice, live chat, e-mail and social media, across all industry segments. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, the multichannel approach taken by 24-7 Intouch addresses both long and short-term goals to reduce costs, increase incremental revenue and deliver lifetime customer loyalty. The 24-7 Intouch teams are brand specialists, representing their clients’ brand, culture and employees in each business partnership.
About Frost & Sullivan
Frost & Sullivan enables clients to achieve best-in-class positions and strive to accelerate growth, innovation and leadership in their respective brands. The company’s Growth Partnership Service provides the CEO and the CEO’s Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies.
Their one-of-a-kind Executive MindXchange format leverages mass brainpower. Jam-packed with dynamic networking activities and hands-on content, their programs are over 80% interactive.