24-7 Intouch to Present at the SOCAP Annual Conference
Matt Wheatley, Vice President of Customer Experience at 24-7 Intouch, along with a top innovator in the hospitality industry, will host an interactive session focusing on
strategies of customer engagement at the SOCAP Annual Conference at the Diplomat Resort and Spa in Hollywood, Florida.
The session, entitled “Customer Engagement: Aligning Inside to Win on the Outside,” will be held Monday, October 19 at 10:30am, and will focus on aligning all departments to the customer engagement strategy, taking a fresh perspective on the customer journey.
“A lot of people think that the customer journey is a job solely for the operations team and contact center agents, says Wheatley. “I am excited to bring attention to the huge benefits companies can reap if they align all departments to their customer engagement strategy.”
The annual conference takes place from October 18-22. For more information about the SOCAP Annual Conference, please visit our website.
About SOCAP International
Founded in 1973, the Society of Consumer Affairs Professionals in Business (SOCAP International) represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. The Association’s members include vice presidents, directors, managers and supervisors of customer care and consumer affairs from top Fortune/Forbes 1000 companies as well as hundreds of business partner organizations. SOCAP provides the educational tools and professional resources to help its members drive business transformation within their companies.