24-7 Intouch to Share Best Practices in Customer Experience Excellence at 10th Anniversary of Frost & Sullivan, CCEAST
WINNIPEG, Manitoba. April 3, 2014 – Matt Wheatley, Director, Customer Experience at 24-7 Intouch, will be speaking at Frost & Sullivan’s Customer Contact 2014, East.The 10th Anniversary of CCEAST will take place April 6-9, 2014 at the Marriott Marco Island Beach Resort, in Marco Island, Florida.
Wheatley will be sharing, “Knowledge Management for Customer Experience Excellence,” on Tuesday, April 8 at 4:30 P.M. The interactive, best practice session will examine the importance of a well-designed knowledge management system to drive first contact resolution, provide actionable insights, and an exceptional customer experience.
“We’re excited to participate, for the third straight year, in the Frost & Sullivan Customer Contact East event; sharing our insights in a session around knowledge management,” said Wheatley. “Effective data management can make the difference between an average, or below average customer interaction, and an amazing one. The right system and knowledge on using actionable insights could give you the edge you need to stand out from your competition.”
24-7 Intouch will also be hosting a Food For Thought –Networking Roundtable. For more information about Frost & Sullivan Customer Contact, East, please visit http://ow.ly/vfoa0. To schedule an appointment in advance with 24-7 Intouch, please contact Matt Wheatley at email@example.com.
About 24-7 Intouch
24-7 Intouch is a global contact center outsourcing company that delivers innovative, quality-driven, customer service solutions, across all industry segments. Using the most advanced technology, comprehensive insights, and brand specialists for each account, 24-7 Intouch is able to provide a multichannel approach, via voice, live chat, e-mail and social media management. This customizable, customer care method allows clients to utilize business insights to deliver lifetime customer loyalty and increase incremental revenue. With over 13 years of experience, the 24-7 Intouch team takes pride in creating a top to bottom brand alignment for clients to create the ideal customer experience.
The company continues to grow to accommodate the needs of new and existing clients. They currently operate offices in Canada, USA, Guatemala, and India.
About Frost & Sullivan
Frost & Sullivan enables clients to achieve best-in-class positions and strive to accelerate growth, innovation and leadership in their respective brands. The company’s Growth Partnership Service provides the CEO and the CEO’s Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies.
Their one-of-a-kind Executive MindXchange format leverages mass brainpower. Jam-packed with dynamic networking activities and hands-on content, their programs are over 80% interactive.