24-7 Intouch to Speak at CallCopy User Conference, Connect 13
WINNIPEG, Manitoba. September 13, 2013 – Matt Wheatley, Director of Sales and Business Development at Social Herd, a 24-7 Intouch company, will be speaking at the CallCopy User Conference, Connect 13. The speaking session titled, “Leveraging Call Recordings: Drive Agent Engagement and Coaching”, will take place Monday, September 16 from 11 AM to 12:15 PM.
Wheatley’s presentation will focus on the operational expertise needed to leverage call recordings to improve training, coaching, and to make strategic decisions. Specifically, he will touch on the different ways data can be examined and implemented, based on various customer care goals.
Connect 13 will include sessions on current market trends, best practices, and how-to guides for CallCopy solutions and products. The show takes place on September 16 and 17 in Columbus, Ohio.
About 24-7 Intouch
24-7 Intouch is a leading contact center outsourcing company that delivers innovative and value-driven outsourcing solutions via voice, live chat, e-mail and social media, across all industry segments. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, the multichannel approach taken by 24-7 Intouch addresses both long and short-term goals to reduce costs, increase incremental revenue and deliver lifetime customer loyalty. The 24-7 Intouch teams are brand specialists, representing their clients’ brand, culture and employees in each business partnership.
CallCopy, a leading provider of innovative contact center workforce optimization solutions, is dedicated to ensuring the highest standards of satisfaction. The award-winning, enterprise-class cc: Discover suite delivers advanced call recording, screen capture, quality management, speech analytics, desktop analytics, performance management, customer satisfaction survey and workforce management capabilities to organizations of all sizes and industries.