24-7 Intouch to Sponsor 2016 SOCAP Symposium in Nashville
It’s hard to believe that another SOCAP Symposium is upon us! 24-7 Intouch is thrilled to continue our long standing partnership, this year in Nashville, Tennessee. Here’s what you can expect from
24-7 Intouch at this year’s Symposium.
Shadley Davidson, Senior Manager of Customer Experience, will be hosting an interactive session entitled “One Size Does Not Fit All: The Power of Personalizing Your Customer Experience”. Shadley will focus on identifying key areas where companies can accelerate their ability to deliver innovative personalized customer experiences that will ensure immediate engagement and empowered agents.
“Personalization is a huge part of providing exceptional customer care”, says Davidson. “It’s so important to understand what your customer wants, and then custom deliver that to them. This session will touch upon the company-wide benefits of executing these personalization techniques”.
24-7 Intouch will once again be throwing the party of the year at the Social Finale! The event will take place on Tuesday April 12th at 7pm at Tequila Cowboy – an authentic “honky tonk” in Nashville featuring 9 bars, 3 stages, pool tables, karaoke, and a mechanical bull!
If you’re headed to the conference, please stop by our exhibit booth (#202 & #204) to sit down in our “backyard” and say hello.
About SOCAP International
Founded in 1973, the Society of Consumer Affairs Professionals in Business (SOCAP International) represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. The Association’s members include vice presidents, directors, managers and supervisors of customer care and consumer affairs from top Fortune/Forbes 1000 companies as well as hundreds of business partner organizations. SOCAP provides the educational tools and professional resources to help its members drive business transformation within their companies.
About 24-7 Intouch
24-7 Intouch is an award-winning Global Contact Center Outsourcer that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care method allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 15 years of experience, the 24-7 Intouch team takes pride in creating a top to bottom brand alignment for clients to create the ideal customer experience. Learn more at 24-7intouch.com