24-7 Intouch has been awarded the 2016 Asper School of Business Co-Op Employer of the Year by the University of Manitoba. This is the first year 24-7 Intouch has been awarded the designation since the start of their program participation in 2015. “We are a huge supporter of the Co-op Program and have been fortunate to have had so many ... Read More

Jay Urbiztondo, Director of Employee Experience at 24-7 Intouch, will be leading a Roundtable Discussion at Frost and Sullivan’s 12th Annual Customer Contact Executive MindXchange in Tucson, Arizona. The interactive session, entitled ‘Personalizing the Employee Experience: Sustainable Engagement Strategies’, will take place Monday, October 24 at 1:45pm, and will have key takeaways including how to create positive first impressions and ... Read More

Greg Fettes, Co-Founder and CEO of 24-7 Intouch, will host an interactive panel discussion with two of the world’s biggest on-demand industry disruptors at the SOCAP Annual Conference at Disney Contemporary Resort in Orlando, Florida. The 75 minutes interactive session, entitled “On-Demand: The New Digital Economy for Customer Service,” will be held on Tuesday, October 25 at 2:00pm, and will ... Read More

Tim Kisil, Director of Customer Experience at 24-7 Intouch, along with Carole Berry, Corporate Affairs Specialist at Molson Coors Canada, will host an interactive session of industry best practices at SOCAP Canada’s 3rd Annual Customer Experience Summit in Toronto. The session entitled “Raise a Cold One to the Rich Data Derived from Mapping the Molson Coors Customer Journey” will provide ... Read More

24-7 Intouch is proud to announce and welcome Kim McMiller as the Company’s new Vice President of Customer Experience. McMiller will lead the Consumer Packaged Goods and Restaurant industry as her primary verticals,supporting existing customer relationships, including implementation, revenue streams and transforming voice of the agent information into actionable customer insights. McMiller brings over 28 years of business experience in ... Read More

24-7 Intouch is once again the title sponsor of the second annual Mark Scheifele Golf Tournament in support of KidSport Winnipeg. The golf tournament will be held on June 27, 2016 at Niakwa Golf and Country Club. “We are very excited to participate again in Mark’s golf tournament,” said Carmyn Aleshka, Director of Philanthropy at 24-7 Intouch. “We love supporting initiatives that ... Read More

24-7 Intouch is proud to announce it will continue its global scale growth with its expansion to Jamaica. This will be the 12th contact center facility for the company, who currently operates in the United States, Canada, Guatemala, India and the Philippines. The newly renovated facility is located in Montego Bay. It will also emulate the corporate culture, client branding and unique design elements ... Read More

24-7 Intouch has ranked in TMC’s CUSTOMER 31st Annual Top 50 Contact Center Outsourcing Ranking, recognizing it as a top contact center in six categories. 24-7 Intouch also ranked in the Interactive category which includes digital channels such as live chat and social media. Additionally, the company was ranked in Outbound International, Inbound International and Inbound Domestic categories. “We are ... Read More

24-7 Intouch is thrilled to be a sponsor of the first annual Shoptalk, The Next Gen Commerce Event May 15-18, 2016 at Aria Las Vegas! Shoptalk’s goal is to bring together a community of commerce innovators and redefine how customers discover, shop and buy. With over 2,600 attendees, including over 360 CEOs and amazing keynote speakers, the conference is sure ... Read More

It’s the time we’ve all been waiting for — Frost & Sullivan Customer Contact, East! 24-7 Intouch is delighted to be a part of this year’s conference, taking place in one of our favorite places, Disney World. Here’s a sneak peek of what’s to come from 24-7 Intouch at this year’s event. Steve Muise, VP of Employee Experience, will be ... Read More