STAND UP TO CANCER

24-7 Intouch is pleased to support the STAND UP TO CANCER live televised event, taking place tonight, featuring numerous Hollywood celebrities and musical performances. We will be providing phone support for donation calls during its airing. The event supports Stand Up to Cancer’s groundbreaking initiative created to accelerate innovative cancer research that will get new therapies to patients quickly and save ... Read More

24-7 Intouch Partners With Red Robin to Drive Innovation in Customer Engagement

WINNIPEG, Manitoba. June 26, 2014 – Leading consumer affairs provider 24-7 Intouch Inc., is excited to announce its partnership with Red Robin Gourmet Burgers, Inc. (Red Robin). The 24-7 Intouch team was chosen for their ability to drive innovation to Red Robin’s evolving customer engagement strategy and leverage their expertise in analytics to enhance the end guest experience across all ... Read More

24-7 Intouch Ranked 2nd Interactive Contact Center by CUSTOMER Magazine

WINNIPEG, Manitoba. May 26, 2014 – Global business process outsourcer, 24-7 Intouch, has been ranked 2nd in the Interactive category of the 29th Annual Top 50 Teleservices Agencies Ranking in CUSTOMER Magazine, recognizing it as one of the top contact centers providing interactive solutions which includes live chat and social media. CUSTOMER Magazine is released by TMC, a global, integrated ... Read More

24-7 Intouch Supports Customer Care Community at SOCAP Symposium 2014

WINNIPEG, Manitoba. April 22, 2014 – Representatives from global contact center outsourcing company, 24-7 Intouch, will be actively participating in the SOCAP International 2014 Symposium, April 27-30 in Charlotte, North Carolina. 24-7 Intouch will be contributing to the community by exhibiting, acting as the exclusive sponsor of the Social Finale, and hosting interactive discussions at their Social Idea Lounge. Matt ... Read More

24-7 Intouch to Share Best Practices in Customer Experience Excellence at 10th Anniversary of Frost & Sullivan, CCEAST

WINNIPEG, Manitoba. April 3, 2014 – Matt Wheatley, Director, Customer Experience at 24-7 Intouch, will be speaking at Frost & Sullivan’s Customer Contact 2014, East.The 10th Anniversary of CCEAST will take place April 6-9, 2014 at the Marriott Marco Island Beach Resort, in Marco Island, Florida. Wheatley will be sharing, “Knowledge Management for Customer Experience Excellence,” on Tuesday, April 8 ... Read More

24-7 Intouch & Financial Services Leader Broadridge to Present at SOCAP 40th Annual

WINNIPEG, Manitoba. October 22, 2013 – 24-7 Intouch, global provider of customizable, contact center solutions, will be presenting at the SOCAP International 2013 Annual Conference. The event, celebrating its 40th anniversary, takes place October 27-30, at the Westin Kierland in Scottsdale, Arizona. Matt Cockell, Senior Vice President of Sales and Marketing at 24-7 Intouch, and Jessica Johnson, Vice President, Shareholder ... Read More

24-7 Intouch Announces Acquisition of Latin American BPO Innovative Contact Solutions

WINNIPEG, Manitoba. October 16th, 2013 – 24-7 Intouch Inc announced today the acquisition of Innovative Contact Solutions (ICS), a multichannel Business Process Outsourcer (BPO) located in the heart of the Americas, Guatemala City, Guatemala. ICS services local and international clients with bilingual solutions ranging from traditional inbound calls, to back office work including help desk, order fulfillment, email response and ... Read More

24-7 Intouch to Attend Shop.Org Annual Summit 2013

WINNIPEG, Manitoba. September 26, 2013 – 24-7 Intouch will be expanding their involvement in the ecommerce community by attending the Shop.Org Annual Summit 2013. Omnichannel customer care is an important focus for the company and they will be using their global experience with multi-dimensional service offerings, to share and collect valuable best practices at the show. The conference takes place ... Read More

24-7 Intouch to Speak at CallCopy User Conference, Connect 13

WINNIPEG, Manitoba. September 13, 2013 – Matt Wheatley, Director of Sales and Business Development at Social Herd, a 24-7 Intouch company, will be speaking at the CallCopy User Conference, Connect 13. The speaking session titled, “Leveraging Call Recordings: Drive Agent Engagement and Coaching”, will take place Monday, September 16 from 11 AM to 12:15 PM. Wheatley’s presentation will focus on ... Read More

Social Herd to Provide Leadership and Strategy at Customer Response Summit Detroit

WINNIPEG, Manitoba. September 4, 2013 – As a leading provider of social media customer care, Social Herd will be facilitating a ‘Shark Tank’ Breakout Activity during Customer Response Summit, which takes placeSeptember 9 to 11 at the MGM Grand in Detroit, Michigan. Matt Wheatley, Director of Sales and Business Development at Social Herd will be sharing use case examples to ... Read More