Social Herd to Provide Leadership and Strategy at Customer Response Summit Detroit
WINNIPEG, Manitoba. September 4, 2013 – As a leading provider of social media customer care, Social Herd will be facilitating a ‘Shark Tank’ Breakout Activity during Customer Response Summit, which takes placeSeptember 9 to 11 at the MGM Grand in Detroit, Michigan. Matt Wheatley, Director of Sales and Business Development at Social Herd will be sharing use case examples to demonstrate how various industries are currently managing their social media engagement.
“The forum provides a platform for leaders to share best practices on how to serve the new connected consumer,” states Chad McDaniels, Chief Networking Officer at Execs in the Know. “Social Herd has been a tremendous partner in helping organizations to identify their strategy for social engagement.”
Attendees will have the opportunity to tour social call centers, review case studies, participate in a number of discussions and activities, and listen to speakers from innovative brands across many industry segments. The show will touch on the themes of multichannel customer experience, how to use big data, and agent utilization. Morgan Stewart, Senior Manager of Sales and Marketing at 24-7 Intouch will also be attending.