Resources

December 16, 2021

Case Study: Data Annotation

Data annotation is changing the way consumers interact with brands, creating opportunities for customized experiences that improve overall customer satisfaction.  … READ MORE
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November 18, 2021

Case Study: Augmented Reality Gaming Support

In Augmented Reality gaming, providing high touch customer service to support players in real-time is not just an expectation, but a necessity in order to maintain and increase player loyalty.… READ MORE
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October 12, 2021

Case Study: Content Moderation

High demand for digital content paired with unprecedented growth in online content upload volumes has contributed to the rise of the content moderation industry over the past few years.… READ MORE
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September 22, 2021

Case Study: Investing in a Digital Strategy

Our investment into emerging technologies and development of our own proprietary tools are examples of our commitment to setting the pace in our industry, and rethinking traditional processes. … READ MORE
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September 16, 2021

Case Study: Recruiting and Retaining Top Talent

Our process ensures we find, hire and retain the best people for your program, and develop them into high performing advocates and future leaders. … READ MORE
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September 9, 2021

Case Study: Winning on Performance

we win on performance by focusing on training for extensive product knowledge, hiring top talent, and creating opportunities for our teams to continuously improve. … READ MORE
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September 2, 2021

Case Study: Driving a Culture of Innovation

Our history of partnering with industry leaders and highly disruptive brands continues to inspire our own culture of innovation. … READ MORE
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August 25, 2021

Case Study: Customer Service in the E-learning Industry

Providing customer service in the E-learning industry is not only about providing exceptional service, but also delivering insights and recommendations for the overall success of the brand. … READ MORE
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May 6, 2021

Case Study: Improving Customer Service Quality with KnoahsARK 360

We leveraged our proprietary analytics and reporting platform, KnoahsARK 360 to support our dedicated Quality Assurance team in delivering quality and performance improvements. … READ MORE
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March 31, 2021

Case Study: Customer Service Email Solution

In our partnership with a high end beauty brand, we implemented an AI technology solution to help associates handle emails faster and improve productivity going into their holiday ramp season.… READ MORE
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