Resources

March 16, 2022

Case Study: Customer Service in the Gig Economy

High touch customer service in the gig economy is a growing priority for brands across the globe leveraging contact workers.… READ MORE
Featured image for “Case Study: Customer Service in the Gig Economy”Image
January 27, 2022

Case Study: Driving Scalability and Performance During Holiday Ramp

Driving scalability and performance during holiday ramp season is extremely important for digital commerce brands.… READ MORE
Featured image for “Case Study: Driving Scalability and Performance During Holiday Ramp”Image
December 16, 2021

Case Study: Data Annotation

Data annotation is changing the way consumers interact with brands, creating opportunities for customized experiences that improve overall customer satisfaction.  … READ MORE
Featured image for “Case Study: Data Annotation”Image
November 18, 2021

Case Study: Augmented Reality Gaming Support

In Augmented Reality gaming, providing high touch customer service to support players in real-time is not just an expectation, but a necessity in order to maintain and increase player loyalty.… READ MORE
Featured image for “Case Study: Augmented Reality Gaming Support”Image
October 12, 2021

Case Study: Content Moderation

High demand for digital content paired with unprecedented growth in online content upload volumes has contributed to the rise of the content moderation industry over the past few years.… READ MORE
Featured image for “Case Study: Content Moderation”Image
September 22, 2021

Case Study: Investing in a Digital Strategy

Our investment into emerging technologies and development of our own proprietary tools are examples of our commitment to setting the pace in our industry, and rethinking traditional processes. … READ MORE
Featured image for “Case Study: Investing in a Digital Strategy”Image
September 16, 2021

Case Study: Recruiting and Retaining Top Talent

Our process ensures we find, hire and retain the best people for your program, and develop them into high performing advocates and future leaders. … READ MORE
Featured image for “Case Study: Recruiting and Retaining Top Talent”Image
September 9, 2021

Case Study: Winning on Performance

we win on performance by focusing on training for extensive product knowledge, hiring top talent, and creating opportunities for our teams to continuously improve. … READ MORE
Featured image for “Case Study: Winning on Performance”Image
September 2, 2021

Case Study: Driving a Culture of Innovation

Our history of partnering with industry leaders and highly disruptive brands continues to inspire our own culture of innovation. … READ MORE
Featured image for “Case Study: Driving a Culture of Innovation”Image
August 25, 2021

Case Study: Customer Service in the E-learning Industry

Providing customer service in the E-learning industry is not only about providing exceptional service, but also delivering insights and recommendations for the overall success of the brand. … READ MORE
Featured image for “Case Study: Customer Service in the E-learning Industry”Image