Case Study: Augmented Reality Gaming Support

Ramesh Ranjan

Case Study: Augmented Reality Gaming Support

In Augmented Reality gaming, providing high touch customer service to support players in real-time is not just an expectation, but a necessity in order to maintain and increase player loyalty.

We partnered with a San Francisco based gaming powerhouse publisher that specializes in AR mobile games to improve their response times and player satisfaction.

We began to see significant improvements within 30 days of launching with the gaming publisher, including:

  • 20% CSAT Increase
  • 100% NPS
  • 41% Faster Responses than FRT Goal 

Fill out the form to download our case study and learn more about our experience driving results in the AR gaming industry.