Case Study: Customer Service Email Solution

Paige Small

Customer Service Email Solution

Case Study: Customer Service Email Solution

In our partnership with a high end beauty brand, we implemented an AI technology solution to help associates handle emails faster and improve productivity going into their holiday ramp season.

We introduced SIDD Email, our Artificial Intelligence (AI) associate assist tool to improve productivity and reduce costs across email interactions by automating easy work, predicting email replies, and guiding associates to faster and more accurate results.

Some of our key success highlights include: 

  • Email Handle Time improved by 30% in 6 weeks
  • Reduction in FTE required for ramp session
  • Reduced ramp time by 5 weeks
  • 100% usage rates of SIDD Email week over week

Fill out the form to download our case study and learn more about how we improve associate productivity for our customer service email solution with our SIDD Email technology.