Case Study: Customer Service in the Gig Economy

Paige Small

customer service in the gig economy

Case Study: Customer Service in the Gig Economy

High touch customer service in the gig economy is a growing priority as more brands across the globe continue to leverage contract workers as part of their business model. 

We partnered with a delivery service owned by a large multinational retail corporation to provide support to delivery drivers. 

We leveraged our expertise in the gig economy to launch and scale quickly while achieving key performance metrics: 

  • 95%+ CSAT
  • 95% Service levels (Goal of 80%)
  • 85%+ Voice Handled Compliance

Fill out the form to download our case study and learn how we deliver exceptional customer service in the gig economy.