Case Study: Improving Customer Service Quality with KnoahsARK 360

Paige Small

Customer Service Quality Technology

Case Study: Improving Customer Service Quality with KnoahsARK 360

Providing a quality, positive experience to your customers at every touch point creates satisfied, loyal customers who are more likely to purchase from your brand again. That’s why leveraging technology and people to monitor and manage the quality of your customer care interactions is so important.

In our partnership with one of the world’s largest producers of electronic devices, we leveraged our proprietary analytics and reporting platform, KnoahsARK 360 to support our dedicated Quality Assurance team in delivering quality and performance improvements. 

Key results of our implementation include:

  • 39% QA score improvement
  • 89% CSAT improvement for email support
  • 37% CSAT improvement for eCommerce
  • 29% AHT improvement for voice interactions

Fill out the form to download our case study and learn more about our KnoahsARK 360 implementation.