Case Study: Recruiting and Retaining Top Talent

Paige Small

customer care associate retention

Case Study: Recruiting and Retaining Top Talent

We believe amazing people are the foundation for amazing customer experiences, and aligning candidates to the culture of our clients contributes toward a more authentic interaction

Our process ensures we find, hire and retain the best people for your program, and develop them into high performing advocates and future leaders. 

By hiring for both culture fit and skill set, we have seen significant improvements in retention rates among associates, as well as performance improvement in terms of core KPIs.

Fill out the form to download our case study and learn more about how we hire and retain top talent.