Case Study: Customer Service Sales Solution

Paige Small

Contact Center Sales Solution

Case Study: Customer Service Sales Solution

Leveraging your contact center to drive sales and loyalty is important in providing a positive ROI. By segmenting the needs of your program with specific hiring profiles, we are able to increase the success of your sales programs while maintaining customer retention.  

We partner with some of the world’s largest brands to deliver sales support including inbound sales, upselling and cross-selling, save the sale initiatives, and much more. Some of our key success highlights include:

  • Exceeded target Average Order Value by 20% 
  • Maintaining 90% CSAT for sales interactions
  • 77% customer retention from save-the-sale efforts 
  • Consistently perform above conversion rate goals

Fill out the form to download our case study and learn more about how we drive loyalty and customer retention across your customer base with our Sales Solution.