Case Study: Technical Implementation and Speed to Production Expertise
During a recent Intouch@Home launch with a complex client partner, we showcased our technical expertise to configure a Salesforce implementation that met the client’s needs in less than four days.
We leveraged team collaboration, training expertise, and our strong vendor partnerships, to deliver exceptional results on a tight timeline. Some highlights of the program launch include:
- Developed a new training curriculum and materials for first class of agents
- Recruited and hired agents for wave one launch
- End-to-end Salesforce implementation for inbound and outbound campaigns
- Developed custom reporting to support client visibility
Fill out the form to download our case study and learn what it takes to deliver exceptional customer service results on a tight timeline.