September 27, 2018
People are our greatest asset. In our partnership with a well-known travel software company, we invested in our people throughout the entire recruiting, training and nesting process. We were challenged to reach a 90% accuracy goal, which we hit by week 4 of our Wave 1 launch. Fill out our form to read the full case study.
May 3, 2018
Partnering with some of the biggest names in subscription services, we’ve learned a lot about what makes the subscription model tick. We work with our partners to handle three main interaction types: Sales Inquiries Troubleshooting Cancellations Mastering these main interaction types will ensure your brand continues to prosper in a competitive marketplace. Fill out the form to download our thought paper.
March 14, 2018
CSAT surveys are an important tool used by brands to drive loyalty and gauge how every point of contact impacts the customer experience. Survey implementation considerations include: Survey goals (how success will be defined) Question types and flow Selecting a survey platform Fill out the form to download our thought paper.
March 2, 2018
We understand that leveraging your contact center to drive sales and loyalty is important in proving a positive ROI. Our partners rely on us to hire and train team members for sales-specific interactions, increasing the success of their sales programs and overall retention. Our experience includes: Helping an established multimedia company with their save the sale initiative. Partnering with an ... Read More
February 2, 2018
In our partnership with one of the world’s largest sportswear brands, we used a specialized recruiting and training strategy to hire a team that embodied the qualities, skills, and background needed to support their customers within a tight timeline. We were challenged to recruit and hire a brand new team of 400 members within 9 weeks. We achieved this through ... Read More
January 8, 2018
So, you’ve defined the principles, values, and norms that represent your business. You’ve even created a mission statement that your team members recognize as your foundation for success. But now you’re growing, and in need of hiring new people aligned with your brand, messaging and culture… How do you ensure these newbies are the right fit? Finding applicants that share ... Read More
December 15, 2017
We firmly believe that hiring brand advocates with the right skill set and cultural fit sets programs up for success. In our partnership with a large music streaming service, we achieved more than 99% retention during program launch. But how? Through a combination of: Targeted Recruiting Interactive Interviews An industry-leading training program Fill out our form to download the full case study.
November 22, 2017
Managing and writing an RFP is no easy task. Knowing what to ask and how to get the details you need to properly evaluate a new partner can be tough if you don’t know where to start. Remember: great questions receive great answers. That’s where we come in! There are tons of reasons why you might be starting the RFP ... Read More