Resources

February 13, 2019

Case Study: Luxury Automobile White Glove Service

Brands choose to partner with us because of our ability to become an extension of their brand in an outsourced environment. In our partnership with one of North America’s leading… READ MORE
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September 27, 2018

Case Study: Customer Service Training Success

People are our greatest asset. In our partnership with a well-known travel software company, we invested in our people throughout the entire recruiting, training and nesting process. We were challenged… READ MORE
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May 3, 2018

Thought Paper: Subscription Model Experience

Partnering with some of the biggest names in subscription services, we’ve learned a lot about what makes the subscription model tick. We work with our partners to handle three main interaction… READ MORE
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March 14, 2018

Thought Paper: Customer Satisfaction (CSAT) Surveying

CSAT surveys are an important tool used by brands to drive loyalty and gauge how every point of contact impacts the customer experience. Survey implementation considerations include: Survey goals (how… READ MORE
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March 2, 2018

Case Study: Do Your CSRs Sell?

We understand that leveraging your contact center to drive sales and loyalty is important in proving a positive ROI. Our partners rely on us to hire and train team members… READ MORE
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February 2, 2018

Case Study: Recruiting and Training for Large-Scale Launch

In our partnership with one of the world’s largest sportswear brands, we used a specialized recruiting and training strategy to hire a team that embodied the qualities, skills, and background… READ MORE
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January 8, 2018

Thought Paper: Hiring for the Perfect Alignment

So, you’ve defined the principles, values, and norms that represent your business. You’ve even created a mission statement that your team members recognize as your foundation for success. But now… READ MORE
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December 15, 2017

Case Study: High Retention During Program Launch

We firmly believe that hiring brand advocates with the right skill set and cultural fit sets programs up for success. In our partnership with a large music streaming service, we achieved… READ MORE
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November 22, 2017

24-7 Intouch RFP Guide

Managing and writing an RFP is no easy task. Knowing what to ask and how to get the details you need to properly evaluate a new partner can be tough… READ MORE
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August 5, 2016

Case Study: White Glove Service

A personalized white glove approach to customer service shows your customers that you value their dedication to your brand with each interaction. By doing so, you’ll do more than just increase customer satisfaction. You… READ MORE
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