Case Study: Workforce Management

Paige Small

Workforce Management Solution

Case Study: Workforce Management

Leveraging a Workforce Management solution is crucial in realizing operational efficiencies and cost savings. We partner with some of the biggest brands in the world to provide Workforce Management solutions, including volume forecasting, staff forecasting, and multi-vendor network support. 

In our partnership with a music streaming service, we created a dedicated Workforce Management team to handle forecasting, resource planning, real time management and reporting services for their entire vendor network. Some success highlights include:

  • Developed a brand new real time reporting system
  • Improved the brand’s cost-effectiveness
  • Reduced overtime cost by 10%
  • Developed a global scheduling model

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