Resources

October 12, 2021

Case Study: Content Moderation

High demand for digital content paired with unprecedented growth in online content upload volumes has contributed to the rise of the content moderation industry over the past few years.… READ MORE
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January 26, 2021

Customer Service in the Video Gaming Industry

The global video gaming market was estimated at a value of $152 Billion USD in 2019, and saw significant growth in 2020, with nearly a 20% increase in value. Given… READ MORE
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July 23, 2020

Content Moderation : Leveraging Technology to Enhance Performance

In our most recent blog post, we discussed the importance of employee wellness initiatives in the contact center, when it comes to supporting content moderators. In addition to these wellness… READ MORE
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July 15, 2020

Content Moderation: The Importance of Employee Wellness

The content moderation solution market is expected to reach a valuation of nearly $12B USD by 2027. High demand for digital content paired with unprecedented growth in online content upload… READ MORE
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June 25, 2020

Thought Paper: Content Moderation in the Contact Center

The content moderation solution market is expected to reach a valuation of nearly $12B USD by 2027. With the exponential increase in user-generated online content, there is a growing need… READ MORE
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May 15, 2018

Monitoring vs Moderation: 5 Tips for Being Social Media Smart

We all know that social media allows customers to be heard loud and clear. But evaluating and engaging these opinions can both protect brands and build trust with their customers.… READ MORE
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