OUR BLOG

October 4, 2022

Leveraging Innovation to Empower People and Drive Positive Change

Executive Vice President of Global Innovation and Strategy Paula Kennedy Garcia delivers a fresh perspective on the innovative strategies behind our client-inspired solutions. She discusses how fast-tracked innovation around automation,… READ MORE
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August 23, 2022

3 Ways to Prepare your CX for Peak Seasons

It’s important for brands to choose customer care partners who can stay flexible during their busiest seasons. A successful partnership means working closely together to understand goals and determining how… READ MORE
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July 26, 2022

Why Personalized CX Matters, And How to Make it Part of your Strategy

Personalizing the customer experience has become extremely important as customer expectations continue to grow, and consumers are becoming more selective of which brands they interact with.  To meet these expectations,… READ MORE
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July 12, 2022

Winning with Personalized CX in Digital Commerce

The world of digital commerce has seen unprecedented shifts since the start of the decade, in both customers’ purchasing behavior and their expectations from the brands they purchase from. It’s… READ MORE
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June 30, 2022

Delivering Consistent CX is Key in the Gig Economy

The gig economy has experienced rapid growth in recent years with an estimated 35% of U.S. workers currently involved in the gig economy. This number is projected to rise to… READ MORE
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March 16, 2022

Case Study: Customer Service in the Gig Economy

High touch customer service in the gig economy is a growing priority for brands across the globe leveraging contact workers.… READ MORE
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September 16, 2021

Case Study: Recruiting and Retaining Top Talent

Our process ensures we find, hire and retain the best people for your program, and develop them into high performing advocates and future leaders. … READ MORE
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July 27, 2021

Data Annotation for Enhancing the Customer Experience

In today’s digital world, there’s a lot of chatter around Artificial Intelligence and Machine Learning models creating a more seamless user experience and data-driven decision making. Data Annotation takes Machine… READ MORE
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November 19, 2020

Case Study: Technical Support

Brands today strive to create high quality, seamless tech products, with a customer service strategy to match. Not only does this mean providing a personalized customer experience for customers who… READ MORE
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June 4, 2019

The Age Of The Customer: What Does Empowerment Look Like?

We’re in “The Age of the Customer”, meaning that the customer is in charge of the way brands make strategic business decisions. This balance of power is forcing companies to… READ MORE
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