Resources

September 17, 2020

Case Study: Smart Home Automation

Smart home automation is a growing industry in this age of technology. If someone had told you 20 years ago that you could leverage smart technology in your home to… READ MORE
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January 28, 2020

Case Study: Member Services Experience

Introducing membership opportunities is one of the best ways to gain loyal customers and brand advocates. It’s important to ensure these VIP customers are receiving exceptional customer service when they… READ MORE
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February 13, 2019

Case Study: Luxury Automobile White Glove Service

Brands choose to partner with us because of our ability to become an extension of their brand in an outsourced environment. In our partnership with one of North America’s leading… READ MORE
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March 14, 2018

Thought Paper: Customer Satisfaction (CSAT) Surveying

CSAT surveys are an important tool used by brands to drive loyalty and gauge how every point of contact impacts the customer experience. Survey implementation considerations include: Survey goals (how… READ MORE
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November 2, 2017

Why Bother Measuring Customer Satisfaction? Part 2

In our last blog post, we talked about the importance of customer satisfaction surveys and the critical questions brands should ask themselves before they execute on the survey. This time,… READ MORE
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October 19, 2017

Why Bother Measuring Customer Satisfaction? Part 1

CSAT surveys are a powerful tool that companies can use to drive loyalty and ensure their customers are happy throughout their entire journey with your brand. Truly insightful analytics happen… READ MORE
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