High touch customer service in the gig economy is a growing priority for brands across the globe leveraging contact workers.… READ MORE

High demand for digital content paired with unprecedented growth in online content upload volumes has contributed to the rise of the content moderation industry over the past few years.… READ MORE

we win on performance by focusing on training for extensive product knowledge, hiring top talent, and creating opportunities for our teams to continuously improve. … READ MORE

Our history of partnering with industry leaders and highly disruptive brands continues to inspire our own culture of innovation. … READ MORE

Providing customer service in the E-learning industry is not only about providing exceptional service, but also delivering insights and recommendations for the overall success of the brand. … READ MORE

Prioritizing metrics that matter most to your brand should not only be based on company culture and operational style, but also on today’s digital customers. As consumers change how they… READ MORE

In our most recent blog post, we discussed the importance of customization when it comes to communicating with client partners and recruiting and hiring for dedicated programs. To dive deeper… READ MORE

When we think of a customer, we often think of the purchaser or end user of a product or service. However, In the contact center world, there is another important… READ MORE

No matter how you try to spin it, customer service is NOT one size fits all. Every brand is different and has customers with unique needs and concerns. Creating a… READ MORE

With customer service ramp season in full swing, it’s important to think about how to not only survive, but to thrive during your busiest time of the year. Some of… READ MORE