Put The “Custom” In Customer Service: Enhance & Share

In our most recent blog post, we discussed the importance of customization when it comes to communicating with client partners and recruiting and hiring for dedicated programs. To dive deeper into customization capabilities, we’ve outlined the final two stages: training and reporting. ENHANCE THROUGH TRAINING We care about our brands, and want to provide the highest quality customer service possible ... Read More

Put The “Custom” In Customer Service: Connect & Select

When we think of a customer, we often think of the purchaser or end user of a product or service. However, In the contact center world, there is another important customer group to consider: the brands we work with! Partnering with a contact center is a big commitment, with a lot of trust involved. So, how can a contact center ... Read More

The Future of Contact Centers: Where Will Technology Take Us?

At a time where technology is changing at a rapid rate, the future becomes nearly impossible to accurately predict. The reality is that these technological advances have resulted in major changes to both customer and employee experience. WHAT DOES THE FUTURE OF CUSTOMER CARE LOOK LIKE? We recently hosted a discussion at SOCAP Canada to collaborate with other thought leaders ... Read More