Resources

March 16, 2022

Case Study: Customer Service in the Gig Economy

High touch customer service in the gig economy is a growing priority for brands across the globe leveraging contact workers.… READ MORE
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October 12, 2021

Case Study: Content Moderation

High demand for digital content paired with unprecedented growth in online content upload volumes has contributed to the rise of the content moderation industry over the past few years.… READ MORE
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September 9, 2021

Case Study: Winning on Performance

we win on performance by focusing on training for extensive product knowledge, hiring top talent, and creating opportunities for our teams to continuously improve. … READ MORE
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September 2, 2021

Case Study: Driving a Culture of Innovation

Our history of partnering with industry leaders and highly disruptive brands continues to inspire our own culture of innovation. … READ MORE
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August 25, 2021

Case Study: Customer Service in the E-learning Industry

Providing customer service in the E-learning industry is not only about providing exceptional service, but also delivering insights and recommendations for the overall success of the brand. … READ MORE
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June 15, 2021

Customer Effort Score: A Key Metric for Your Digital Customers

Prioritizing metrics that matter most to your brand should not only be based on company culture and operational style, but also on today’s digital customers. As consumers change how they… READ MORE
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February 25, 2020

Put The “Custom” In Customer Service: Enhance & Share

In our most recent blog post, we discussed the importance of customization when it comes to communicating with client partners and recruiting and hiring for dedicated programs. To dive deeper… READ MORE
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February 18, 2020

Put The “Custom” In Customer Service: Connect & Select

When we think of a customer, we often think of the purchaser or end user of a product or service. However, In the contact center world, there is another important… READ MORE
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February 11, 2020

Thought Paper: Put The “Custom” In Customer Service

No matter how you try to spin it, customer service is NOT one size fits all. Every brand is different and has customers with unique needs and concerns. Creating a… READ MORE
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October 29, 2019

Case Study: How We Win At Ramp

With customer service ramp season in full swing, it’s important to think about how to not only survive, but to thrive during your busiest time of the year. Some of… READ MORE
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