OUR BLOG

October 4, 2022

Leveraging Innovation to Empower People and Drive Positive Change

Executive Vice President of Global Innovation and Strategy Paula Kennedy Garcia delivers a fresh perspective on the innovative strategies behind our client-inspired solutions. She discusses how fast-tracked innovation around automation,… READ MORE
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August 8, 2022

Social Media Moderation: Maintaining a Positive Brand Image

In today’s social media community, negative comments and messages are an unavoidable part of any brand’s online presence. Social media moderation and knowing how to deal with negativity online is… READ MORE
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July 26, 2022

Why Personalized CX Matters, And How to Make it Part of your Strategy

Personalizing the customer experience has become extremely important as customer expectations continue to grow, and consumers are becoming more selective of which brands they interact with.  To meet these expectations,… READ MORE
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June 30, 2022

Delivering Consistent CX is Key in the Gig Economy

The gig economy has experienced rapid growth in recent years with an estimated 35% of U.S. workers currently involved in the gig economy. This number is projected to rise to… READ MORE
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April 27, 2018

We’ve Been (CX) Disconnected

2017 began with Harvard Business Review declaring that 86% of business leaders agreed that Customer Experience (CX) was vital for success. Yet only 50% of respondents of the latest Customer… READ MORE
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March 24, 2017

Spring Cleaning For Your CX

SPRING IS HERE (unless you are at our Corporate HQ in Winnipeg, Canada where we’re expecting Spring sometime around June). That means Spring Cleaning! We know you’re excited to get… READ MORE
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