Leveraging your contact center to drive sales and loyalty is important in providing a positive ROI. By segmenting the needs of your program with specific hiring profiles, we are able to increase the success of your sales programs while maintaining customer retention.   We partner with some of the world’s largest brands to deliver sales support including inbound sales, upselling and ... Read More

Being a consumer has never been easier – simply pull out your cell phone, open an app, and with a few clicks and taps, you’ve placed an order! Online purchasing was a popular form of shopping even before the COVID-19 pandemic hit. But in 2020, the world of online shopping has exploded in the North American market and across the ... Read More

It’s important for retail and ecommerce brands to choose partners who can stay flexible during their busiest seasons. The key to success is to work closely together to understand goals and define what’s needed to execute during the most critical times. Partners should be able to “keep their cool” during volume increases, whether it’s Back-to-School, a new movie release or ... Read More

Black Friday shopping is a holiday tradition that’s not going anywhere. The retail landscape continues to rapidly change with the popularity of online shopping and on-the-go purchases. That’s why it’s so important for customer service teams to keep up with the crowds. We’ve put together a roundup of this year’s biggest Black Friday trends and how customer service teams can ... Read More