Content Moderation: The Importance of Employee Wellness

The content moderation solution market is expected to reach a valuation of nearly $12B USD by 2027. High demand for digital content paired with unprecedented growth in online content upload volumes has attributed to its continued rise over the last couple years. CONTENT MODERATION CHALLENGES Most companies are implementing strict community guidelines as a standard for the type of content ... Read More

Key Engagement Drivers for At-Home Employee Models

In contact centers, attrition rates among frontline agents are double, sometimes triple, that of other industries. Research indicates that this high level of attrition is largely due to employees not feeling empowered in their work and having little visibility into their performance and career path. Companies are often looking for innovative ways to tap into their agents’ drivers and deliver ... Read More

Work-From-Home Agent Models: Key Considerations For A Seamless Agent Experience

Transitioning an on-campus contact center program into a work-from-home (WFH) agent model requires many key considerations. Whether in a time of crisis (such as the current global pandemic) or simply as a strategic business decision, work-from-home agent models are changing the landscape of the contact center industry. Our typical work-from-home model operates as a hub-and-spoke, with agents receiving training and ... Read More

3 Ways To Fuel Your Team With Happiness

Many people believe that if they work hard, they’ll be successful, and that success will lead to happiness. But according to a decade of research, this formula is scientifically backwards.Studies show that training your brain to be positive at work actually fuels greater success. In fact, 75% of job success isn’t based on intelligence at all. Instead, it’s based on ... Read More

Do You Have a BFF at Work?

You may be 100% convinced that you’ll love working in your current career for the rest of your life, but two years after taking the job you may decide that it’s not for you. So how do you get out of the cycle of working two years somewhere and jumping ship to somewhere else? Find an organization where you love ... Read More